IT Manager & Business Systems | Markham, Ontario

Type: Full-time | Work Mode: On-site

About the Company:

A Canadian-owned distributor of scientific, laboratory and medical equipment and supplies, serving customers across Canada.

Role Overview:

A practical, business-minded technology leader who maximises value from the company’s systems, data, and technology partners, and uses technology and AI to create value internally and externally.

Key Responsibilities:

- Shape and deliver technology and business systems priorities
- Lead ERP, CRM, reporting, analytics and data quality initiatives
- Turn business needs into transparent requirements and practical recommendations
- Oversee external IT, software, telecom and cybersecurity partners (service levels, priorities, costs)
- Support information security, access controls, business continuity and risk management
- Ensure secure, reliable tools for office,



field and remote employees
- Manage technology budgets, licensing, renewals and roadmaps

Must-Have Skills:

- Epicor Prophet 21 (P21) experience
- 7+ years in IT or business systems, including 3+ years accountable for an ERP in distribution, wholesale or supply chain
- Working knowledge of Microsoft 365, reporting and analytics, information security and access controls
- Experience managing outsourced IT providers and software vendors
- Strong business judgment and clear communication with technical and non-technical stakeholders

Nice to Have:

- Hands-on experience testing and applying AI tools
- Post-secondary education in business, information systems, engineering or a related field (or equivalent experience

📌 IT Manager & Business Systems (Markham)
🏢 INA Solution
📍 Markham