Position Description:

Contribute to the successful delivery of strategic initiatives at the heart of an innovation-driven organization!

CGI Montréal is looking for a seasoned Project Manager to support our End User Services function by ensuring operational continuity while providing leadership and oversight for workplace and technology initiatives. In this role, you will leverage your experience in end user services, project management, and stakeholder management to work closely with internal technology teams, the Facilities Management team, external service providers, and business unit stakeholders.

Work model: Hybrid

Location: Montréal

Your future duties and responsibilities:

End User Support and Operations

- Oversee the day-to-day delivery of end user support services and ensure service continuity across all company offices.
- Manage operational issues, incidents, and escalations in coordination with internal teams and external service providers.
- Support the technology needs of senior executives and VIP users, including during important meetings and corporate events.
- Monitor service performance, identify improvement opportunities, and help establish priorities based on operational and business needs.
- Provide guidance and leadership to the end user support team while maintaining strong relationships with business stakeholders and service providers.

Technology Projects and Initiatives

- Provide oversight and leadership for ongoing workplace technology and end user initiatives, ensuring alignment with business priorities.
- Lead meeting room technology improvement initiatives in collaboration with internal teams, Facilities Management, audiovisual integrators, and vendors.
- Oversee end user technology lifecycle initiatives, including monitors, laptops, peripherals, inventory management, and asset tracking.
- Ensure effective project planning, coordination, and execution, addressing risks, dependencies, and issues as required.




- Support improvements related to technology inventory management and asset tracking.
- Ensure effective project planning, coordination, and follow-up throughout the project lifecycle.

Required qualifications to be successful in this role:

• Minimum 8 years of experience managing end user environments, IT support, IT operations, and workplace technologies.
- Proven experience leading complex technology projects and managing IT vendors and strategic technology partners.
- Experience with meeting room and collaboration technologies, including Microsoft Teams Rooms and audiovisual environments, is considered an asset.
- Strong project management skills, including prioritization, risk management, decision-making, and stakeholder management.
- Solid understanding of end user hardware and lifecycle management.
- Excellent communication skills and the ability to work effectively with executive-level stakeholders.
- Ability to mentor and support existing team members while respecting established roles and responsibilities.

Location: Montreal

Work mode: Hybrid

CGI is providing a reasonable estimate of the pay range for this role. The determination of this range includes factors such as skill set level, geographic market, experience and training, and licenses and certifications. Compensation decisions depend on the facts and circumstances of each case. A reasonable estimate of the current range is 80 000$ et 155 000$. This role is an existing vacancy.

Skills:

- French
- Communication
- Embedded Technology
- Leadership
- Project Management
- Risk management

What you can expect from us:

Together,



as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop creative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

At CGI, we value the strength that diversity brings and are committed to fostering a workplace where everyone belongs. We collaborate with our clients to build more inclusive communities and empower all CGI partners to thrive. As an equal-opportunity employer, being able to perform your best during the recruitment process is important to us. If you require an accommodation, please inform your recruiter.

That same commitment to fairness extends to how we use technology. To support our recruitment team, AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals.

To learn more about accessibility at CGI, contact us via email. Please note that this email is strictly for accessibility requests and cannot be used for application status inquiries.

Come join our team—one of the largest IT and business consulting services firms in the world.

📌 IT Project Manager (End User Services) (Montreal)
🏢 CGI
📍 Montreal