Elevate your IT support career with WalterFedy as an IT Support Specialist in Calgary. Deliver structured support across various environments while collaborating with a dedicated team remotely. WalterFedy seeks an IT Support Specialist to provide Tier 2 support across its Western Canada offices. This role combines independent work and collaboration with a team primarily based in Ontario.

Key responsibilities include managing networks, supporting security operations, and administering IT systems with a focus on quality and client satisfaction. Key Responsibilities:

- Provide Tier 2 ITIL-aligned support within service levels
- Perform root-cause analysis and escalate issues efficiently
- Administer and troubleshoot multi-site networks and firewalls




- Support security operations and maintain compliance
- Manage end-user system imaging and deployments Requirements:
- 2-4 years of IT support experience in Tier 2 environments
- Solid networking skills, including LAN/WAN and VPN
- Knowledge of security practices, MFA, and incident response
- Experience with Active Directory and Microsoft 365
- Valid driver's license and willingness to travel Bring your IT expertise to WalterFedy, supporting diverse technology solutions across Western Canada.

📌 IT Support Specialist in Calgary
🏢 The Walter Fedy Partnership
📍 Calgary