IT Support &

• Administration Provide help-desk services; install, configure, and maintain hardware and software; diagnose and resolve PC issues; and manage devices, software licensing, and phone plans. Systems &

• Infrastructure Ensure seamless connectivity between devices, file servers, email servers, and ERP systems; coordinate troubleshooting, repairs, and data restoration; escalate to third-party providers as needed. Development &

• Reporting Create and modify SQL queries and SSRS reports; develop C#/.NET customizations; assist in building small-scale applications and external service integrations. Evaluation &

• Security Participate in hardware/software evaluations and purchasing references; assist the IT Technical Lead with cybersecurity scoping and recommendations.

Education & Certifications - Bachelor's degree in Information Technology, Computer Science, or related field





- Additional certifications (CompTIA Network+, Security+) are a bonus Technical Skills - Proficiency in SQL and at least one programming language (C#, Python, or similar)
- Working knowledge of Windows environments and Microsoft Office
- Basic understanding of networking concepts (TCP/IP, LAN/WAN)
- Familiarity with Active Directory, DNS, and DHCP Experience - Some experience in an IT support or coordinator role
- Exposure to ERP software (Epicor or similar) is a plus Soft Skills - Strong communication skills with both technical and non-technical audiences
- Cooperative team player with a strong work ethic
- Good organizational and time management skills
- Analytical and problem-solving abilities
- Ability to work under pressure and meet deadlines

📌 IT Support Technician (Oakville)
🏢 Coordinate Industries
📍 Oakville