Job Title: Junior Cityworks Technical Analyst

Job ID: 90802

Location: Kelowna, British Columbia- – Remote or Hybrid

What you will be doing:

- Provide Tier 1 and Tier 2 support for Cityworks AMS and PLL users
- Troubleshoot and resolve application, configuration, and workflow issues
- Investigate and respond to support tickets
- Assist with user support, issue triage, and testing activities
- Support configuration and administrative tasks within Cityworks
- Participate in system documentation and knowledge transfer activities
- Assist with the City’s planned upgrade toCityworks 23.14
- Work closely with the Senior Technical Lead and other business stakeholders

What you must have:

- 1-3 years of experience supportingCityworks AMS and/or PLL




- Familiarity withCityworks 23
- Experience providing application support in a municipal or utility environment is an asset
- Understanding of Cityworks workflows, service requests, permits, inspections, work orders, and asset management processes
- Ability to investigate issues, analyze requirements, and communicate effectively with users
- Experience working with ArcGIS Enterprise and GIS data is considered an asset
- Robust customer service and problem-solving skills

Salary/Rate Range: $60.00-$72.00 /hr

📌 Junior Cityworks Technical Analyst (Kelowna)
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