Embark on an exciting career as a Junior Support Analyst with Eagle Eye, a global leader in customer service. Manage internal and external requests, troubleshoot issues, and collaborate with your team across varying shifts. As a vital part of Eagle Eye's Support Team, you will engage in providing excellent customer service while addressing 500–600 weekly tickets.

Ideal candidates will possess solid problem-solving and communication skills, and collaborate effectively. You will embrace the challenge of learning various systems and support customer interactions involving Eagle Eye's products. Key Responsibilities:

- Proactively nurture existing customer relationships
- Resolve issues and complaints diligently
- Communicate effectively via phone and email
- Maintain documentation of known issues
- Share knowledge with team members Requirements:
- IT support experience required
- Strong problem-solving skills in high volume settings
- Commitment to outstanding customer service
- Excellent written and oral communication
- Attention to detail and self-management skills Leverage your troubleshooting skills and customer-focused approach to enhance the service experience at Eagle Eye.

📌 Junior Support Analyst at Eagle Eye (Toronto)
🏢 Eagle Eye 2
📍 Toronto