Drive customer loyalty as a Retention Marketing Specialist at KITS, focusing on impactful email and SMS campaigns. Optimize lifecycle strategies and engage customers effectively for lasting retention. At KITS, we are looking for a proactive Retention Marketing Specialist to enhance customer engagement through strategic campaign execution.

With over 5 years of experience in retention, lifecycle, or CRM marketing, you’ll be building and refining automated messaging while analyzing performance metrics. Your knack for testing, data interpretation, and cross-functional collaboration will play a crucial role in achieving our retention goals. Key Responsibilities:

- Build and optimize email and SMS campaigns for various initiatives




- Write compelling copy for campaigns and automated journeys
- Manage campaign QA, including segmentation and send logic
- Map customer touchpoints for enhanced engagement
- Analyze campaign performance through A/B testing Requirements:
- 5+ years in retention or CRM marketing
- Experience with marketing automation platforms
- Solid analytical skills for data interpretation
- Excellent copywriting proficiency
- Highly organized in managing multiple campaigns With your expertise in campaign strategy and data-driven decision-making, you'll elevate KITS' customer retention initiatives.

📌 KITS Retention Marketing Specialist (Vancouver)
🏢 KITS.COM (TSX:KITS)
📍 Vancouver