Shift: 24x7 Support (Rotational)

Job Summary:

We are looking for an experienced Ping Identity Support Engineer/Lead to manage and support enterprise IAM platforms built on the Ping Identity suite. The role involves L2/L3 production support, incident management, MFA and passkey operations, authentication integrations, certificate lifecycle management, platform monitoring, and change implementation.

Key Responsibilities

- Support and administer PingFederate, PingAccess, PingDirectory, PinglD, PingOne, DaVinci, RingAuthorize, and RingOne Protect/Risk.

- Troubleshoot authentication, SSO, federation, MFA, and directory-related issues

- Manage integrations involving SAML, OAuth 2.0, OpenID Connect (OIDC), LDAP, SCIM, RADIUS, Kerberos, and REST APIs.

- Support MFA factors including Push, OTP, FIDO2/WebAuthn, Security Keys, Passkeys, and biometric authentication.
- Perform incident, problem, change, and release management activities.

- Manage certificate lifecycle, signing certificates, trust stores, secrets, and TLS/mILS, configurations.

- Execute patching, upgrades, operational readiness checks, and production deployments.





- Monitor platform health, capacity, availability, and security events

- Develop runbooks, knowledge articles, and automation opportunities.

- Collaborate with vendors, application teams, infrastructure teams, and security operations.

Required Skills

- Hands-on experience with Ping Identity products

- Robust knowledge of SSO, Federation, IAM, MFA, and Passwordless Authentication

Expertise in:

- SAML 2.0

- OAuth 2.0

- OpenID Connect (OIDC)

- LDAP

- SCIM

- RADIUS

- Kerberos

- Experience with SSL/TLS certificates, PKI, and key management

- Strong troubleshooting and incident-management skills

- Experience working in enterprise production support environments

Preferred Skills

- Ping Identity Certifications

- Experience with Passkeys, FIDO2, and WebAuthr

- Knowledge of Microsoft Entra ID, Okta, or other IAM platforms

- Scripting using PowerShell, Python, or Shell scripting

- Healthcare, BFSI, or regulated industry experience

📌 Lead Ping identity Support Engineer (Calgary)
🏢 Exl Neo
📍 Calgary