Western I.T. Group is an established managed IT service company specializing in cloud based network deployments for businesses across Canada.

We are currently looking for a level 2 help desk/support technician to join our team.

Employee will be responsible for remote support of various customer sites and networks.

Responsibilities include, but are not limited to:

- Enterprise Remote Help Desk Support
- Account Moves, Adds and Changes
- Customer Assistance and Service
- Level 1&2 Desktop, Server and Network Troubleshooting
- Ticket Escalation to Senior Staff

At least 5 years of technician experience required. Certification/degree in related field desirable. Employee must hold a valid drivers license in good standing.

Benefits program available.

Remote work not available.

Job Type: Full time

Pay: $68,000.00-$75,000.00 per year





Benefits

- Casual dress
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care

Application question(s):
- Are you willing to take a required skills test as part of the interview process?
- I understand that this is NOT a remote position and requires me to be physically present in London, ON. Indicate Yes or No.

Experience:
- Technical Support: 5 years (required)

Language:
- English (required)

Licence/Certification:
- Driver's Licence (required)

Location:
- London, ON N5Z 1S1 (required)

Work Location: In person

📌 Level 2 Help Desk Computer and Network Support Technician (London)
🏢 Western I.T.
📍 London