Classification Title: Maintenance Lead (Full time, Permanent)

Department: Administration

Hours of work: 40 hours per week (In-Person)

Employment Type: Full-Time, Permanent

Salary: $63,000 to $68,000 Annually

Reports to: Executive Director

Application Deadline: Monday, October 12, 2026

Requisition Type: Active Job Posting

Company Overview

Street Haven at the Crossroads is a multidisciplinary agency dedicated to supporting women on their journey toward safety, stability, and personal empowerment. The organization provides a continuum of care that includes emergency shelter services, supportive housing, addiction recovery programs, mental health supports, and skills training. Since 1965, Street Haven has served women across the Greater Toronto Area through both onsite and outreach community-based programs, meeting women where they are.

Through an integrated and compassionate approach to service delivery, Street Haven helps women rebuild their lives with dignity, resilience, and hope.

Position Overview

Reporting to the Executive Director, the Maintenance Lead will be responsible for comprehensive facility coordination and job completion across all Street Haven sites. This role is critical in maintaining the operational integrity of our facilities, ensuring compliance with health and safety regulations, and supporting the organization's mission of providing high-quality services to vulnerable women. We are seeking a qualified and passionate candidate to take on this role who can be part of our high-performance team and provide comprehensive support to improve the lives of our clients.

Key Responsibilities

· Develop and implement maintenance strategies for all Street Haven facilities, including shelters, housing units, and administrative sites.

· Conduct regular facility inspections to identify maintenance needs, potential safety hazards, and areas for improvement.

· Manage and coordinate all facility repair, renovation, and maintenance activities.

· Develop and maintain preventative maintenance schedules for all buildings and equipment.

· Ensure proper implementation and management of ticketing system to track maintenance requests, project timelines, and project completion.

· Perform minor building maintenance and repairs including basic plumbing, electrical troubleshooting, and general carpentry to ensure quick resolution of day-to-day facility issues.

Health and Safety Compliance:

· Ensure strict compliance with City of Toronto, provincial, and federal health and safety regulations.





· Maintain up-to-date knowledge of building codes, safety standards, and regulatory requirements.

· Develop and implement safety protocols and emergency response plans.

· Conduct regular safety audits and risk assessments.

· Manage and track all required inspections, licenses, and permits.

Procurement and Vendor Management:

· Develop and implement strategic procurement processes for facility-related supplies, equipment, and services.

· Establish and maintain relationships with vendors and service providers to ensure quality, cost-effectiveness, and reliability.

· Negotiate contracts and service level agreements with vendors and contractors.

· Evaluate vendor performance regularly and address any issues promptly.

· Maintain detailed records of all procurement activities and vendor interactions.

Resource Management:

· Coordinate with external contractors, service providers, and vendors.

· Develop and manage facility-related budgets.

· Implement cost-effective maintenance strategies.

· Commit to ensuring that we maintain an inclusive workplace.

Stakeholder Communication:

· Maintain clear and consistent communication with executive leadership, staff, and clients regarding facility matters.

· Prepare detailed reports on facility status, maintenance activities, and compliance.

· Respond promptly to facility-related concerns and maintenance requests.

Additional Responsibilities:

· Ensure facility operations function within a client centred, feminist and trauma informed environment

· Contribute to the continuous improvement of facility management processes.

· Perform other duties as required.

Bona Fide Occupational Requirements (Physical Demands)

To safely perform the essential duties of this position, successful candidates must be able to meet the following bona fide occupational requirements:

· Safely lift, carry, transfer, or pivot up to 23 kg (50 lbs) unassisted when required.

· Perform frequent standing, walking, bending, crouching, reaching, and other physical movements throughout the shift.

· Respond promptly to emergencies, including assisting clients during falls,



evacuations, or crisis situations when required.

· Work safely in a physically demanding, fast-paced, and unpredictable environment.

Qualifications

· Minimum 3-5 years of experience in facilities, property or building operations.

· Experience in overseeing building maintenance, repairs, renovations, inspections, and preventive maintenance program.

· Knowledge of applicable City of Toronto, Provincial, AODA, OHSA, and health, safety, building and regulatory requirements.

· Experience managing vendors, contractors, procurement activities, budgets, and maintenance service agreements.

· Post-secondary education in Facilities Management, Property Management, Building Operations or a related field preferred.

Key Competencies

· Communication, Planning and Problem-solving Skill.

· Health & Safety & Risk Management- Strong ability to identify risks, maintain compliance, respond effectively to emergencies.

· Stakeholder Management – Ability to work collaboratively with leadership, staff, contractors, vendors, and clients.

· Commitment to maintaining a safe, accessible, inclusive, client-centred and trauma-informed environment.

· Proficiency in the use of electronic platforms (e.g., Teams, Zoom, Microsoft office), for meetings, work tracking, emails, and responding to work related requests.

Accommodation and Accessibility

Street Haven at the Crossroads is committed to providing an accessible, and inclusive recruitment process. Accommodations are available throughout the recruitment and selection process for applicants who require them due to disability or other protected grounds under applicable human rights legislation.

Commitment to Equity, Diversity, and Inclusion

Street Haven at the Crossroads is committed to fostering a diverse, equitable, inclusive, accessible, and respectful work environment. We value the experiences, perspectives, and contributions of our employees, and applicants, and are committed to creating an environment where everyone is treated with dignity, and respect. We strongly encourage applications from all qualified individuals, particularly those from equity-deserving groups, including racialized person/persons of colour, Indigenous peoples, women, persons with disabilities, and members of the 2SLGBTQIA+ community.

We thank all applicants for their interest but only those selected for an interview will be contacted.

Pay: $63,000.00-$68,000.00 per year

Work Location: In person

📌 Maintenance Lead (Full-time, Permanent) (Toronto)
🏢 Street Haven at the Crossroads
📍 Toronto