Who you are

- ARE YOU READY TO TAKE YOUR CAREER TO NEW HEIGHTS? ARE YOU SEEKING A CURRENT CHALLENGE IN A DYNAMIC SECTOR?

- The ideal candidate is highly organized, calm under pressure, and passionate about bringing brand experiences to life at world-class outdoor events

- 6+ years of experience in experiential marketing, live event production, brand partnerships, account management, or digital marketing

- Bachelor's degree preferred
- Proven experience managing client relationships and complex campaigns or activations from start to finish

- Strong organizational systems and project management skills (Asana, Slack, Google Drive, Salesforce, or similar)

- Ability to work cross-functionally with internal teams and external vendors and agencies

- Calm under pressure and decisive in fast-moving, deadline-driven environments

- Strong written and verbal communication skills, with a proactive, client-first approach

- Familiarity with the experiential, live events, or outdoor industry landscape a plus

What the job involves

- Outside, Inc Is looking for a full-time Manager, Client Services (Event Partnerships) to own the day-to-day management of brand sponsorships and partnerships across Outside's premier live events, including Outside Days Summer and Winter, Outside Summit, and the Warren Miller Tour

- This role serves as the primary point of contact for brand partners to ensure delivery of all components of their sponsorship

- This role will serve as the stewards of the client experience throughout the sponsorship period from kick off through campaign wrap and reporting

- You will work closely with Sales, Marketing, Event Operations, to execute event sponsorship, and deliver a best-in-class experience that keeps brand partners coming back year after year

- Own end-to-end execution of key account campaigns across digital, content, and integrated event sponsorships





- Ensure all campaigns launch on time, deliver in full, and meet quality standards

- Production & Activation Support: Support planning for brand activations coordinating with creative agencies and vendors to ensure quality, safety, and on-brand storytelling

- Cross-Departmental Collaboration: Maintain tight communication with Sales, Sales Support, Creative, Event Operations, Legal, and Finance to keep all stakeholders aligned on client expectations, timelines, budgets, and outcomes

- Reporting and Communication: Provide regular status updates and reporting to clients and internal stakeholders; proactively flag campaign or activation complications and offer viable alternatives

- Oversee the development of comprehensive campaign recaps that highlight performance metrics, custom content impact, and ROI

- Problem-Solving and Strategy: Juggle multiple concurrent client accounts and events, troubleshooting issues as they arise and keeping projects on track under tight deadlines

- System Proficiency: Develop expert-level proficiency in systems including Asana, Salesforce, Slack, and Google Drive to manage client workflows and documentation

- Customer Service Excellence: Consistently deliver a gold-standard experience to brand partners, aiming for 9+/10 satisfaction in post-event surveys and ensuring no client email or Slack message goes unanswered

Benefits

- Equity: we believe that all employees are owners and that we all contribute to the success of the company

- Comprehensive benefits package: Health, Dental, Vision, Life & AD&D;, and more!

- Flexible time away: we believe in both the importance of working hard AND taking time to refresh and rejuvenate

- Learning & development: we put employees first and provide resources for personal and professional advancement

- Fringe benefits: cell phone reimbursement, fitness and ClassPass access, commuter program, etc

📌 Manager of Client Services (Canada)
🏢 Outside
📍 Canada