Vionell Holdings Partnership (VHP) is one of the largest licensed property management firms in Manitoba. We proudly serve over 4,000 residential rental customers and condominium owners.
Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. This role is essential in providing exceptional service to our clients, ensuring their needs are met while fostering positive relationships. The ideal candidate will possess robust communication skills, a customer-centric mindset, and the ability to handle inquiries efficiently. This position offers an opportunity to grow within a dynamic environment where your contributions will be valued.
Responsibilities
- Creating and tracking work orders for tenants and condo owners
- Following up on open work orders and billing for completed tasks
- Scheduling routine inspections and routine preventative maintenance at properties
- Obtaining quotes and defining the scope of work for renovation projects
- Scheduling a dynamic maintenance team in the most efficient way possible
- Co-ordination with the Property Manager in having work orders completed and tracked to provide excellent customer service
- Billing work orders when completed
- Arranging for suite inspections and follow up work orders,
while billing the work orders to the party responsible
- Writing letters, scheduling appointments & communicating with tenants and homeowners
Skills
- Exceptional customer service, time management and organizational skills
- Excellent attention to detail
- Able to work independently and in a team oriented environment
- Strong interpersonal, verbal and written communication skills
- Possesses Intermediate to advanced computer skills (proficient in Microsoft Word and Excel)
- Experience with the Yardi software program would be an asset
Join us as we strive for excellence in customer service! Your expertise will play a crucial role in our success. Job Type: Full-time
Pay: From $70,000.00 per year
Benefits
- Casual dress
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Flexible schedule
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Store discount
- Vision care
Application question(s):
- Are you able to produce a clean criminal record check?
Experience:
- Supervising: 3 years (required)
Licence/Certification:
- Class 5 Licence (required)