Brighter Horizons Inc. is seeking an experienced and dependable Manager to oversee the daily operations of our residential services. The successful candidate will lead staff, oversee resident care, manage budgets and staffing, and ensure our residential homes operate safely, efficiently and in accordance with Company policies and applicable requirements.This is a hands-on management role requiring strong leadership, organization, independent decision-making and availability for on-call responsibilities.

Key Responsibilities

- Oversee daily residential operations, household standards, supplies and maintenance.
- Recruit, hire, train, supervise and manage employees, including performance management and termination decisions.
- Coordinate staff schedules, attendance and replacement coverage.
- Ensure residents receive safe, respectful and person-centred support.
- Monitor resident care, behavioural concerns, incidents and emergency situations.
- Ensure accurate documentation, including daily logs, incident reports and medication records.
- Manage approved operating budgets, expenses and purchasing.
- Maintain compliance with Company policies, applicable legislation and funding requirements.
- Communicate with families, guardians, agencies and other service providers.
- Prepare operational reports and provide regular updates to Company leadership.
- Participate in on-call coverage, including evenings, weekends and public holidays as required, and respond to urgent staffing,



resident-care and operational matters.

Qualifications

- Minimum 3–5 years of relevant experience in residential services, developmental services, community support or a related field.
- Previous supervisory or management experience.
- Experience with staff scheduling, performance management, budgeting and residential operations.
- Strong leadership, communication, organizational and problem-solving skills.
- Ability to work independently and respond effectively to urgent situations.
- Valid driver’s licence and reliable transportation.
- Ability to meet applicable background screening, training and certification requirements.

Experience supporting individuals with developmental disabilities, complex support needs or behavioural challenges is an asset.

Work Requirements

- Full-time position at $35.00 per hour.
- Minimum four days per week working in person.
- Flexibility to work evenings, weekends and public holidays when required.
- Participation in on-call coverage and response to urgent operational matters outside regular working hours.

How to Apply Interested candidates are invited to submit their résumé outlining their relevant experience and qualifications.

Brighter Horizons Inc. is committed to providing safe, respectful and high-quality residential support.

Pay: $35.00 per hour

Benefits

- In office parking
- Paid time off

Work Location: In person

📌 Manager - Residential Services (Kitchener)
🏢 Brighter Horizons
📍 Kitchener