Patients remember the person who makes a busy clinic feel welcoming and well organized. If you bring specialty medical office experience, strong Accuro skills and pride in getting the details right, Kinesis Medical Centre offers an opportunity to make that difference every day.

As a Medical Office Assistant, you will be patients’ first and final point of contact, by phone and in person. Working under an MOA Team Lead, you will help patients navigate their appointments and provide dependable support to our physicians and colleagues.

Kinesis is a specialty clinic founded by physiatrists, helping people with musculoskeletal and peripheral nerve conditions improve function and quality of life. Our work is guided by excellence, integrity, patient-centred care, commitment to colleagues and mutual respect.

What Kinesis Medical Centre offers

- Competitive wages that recognize the experience and skills you bring to the role.
- RBC health benefits with premiums 100% paid by Kinesis.
- Sick and personal days to support your health and personal needs.
- Meaningful work alongside specialist physicians and experienced colleagues, with opportunities to build your skills through clinic training and cross-training.

How you will contribute

- Manage high-volume telephone queues, patient enquiries and messages. Send appointment notices and packages through approved communication channels, and promptly communicate cancellations.
- Book appointments, make outbound waitlist calls and maintain cancellation lists. Follow clinic targets for ultrasound, pediatric, acute injury and hand clinics, and physician priorities for Back and Neck and Oncology services.
- Support referral processing, accurate faxing and scanning, Scan folder allocation, post-appointment document linking and EMG report linking. Manage your administrative tasks and help keep shared team queues current.
- Transcribe dictated recordings accurately, proofread documents,



meet deadlines and flag unclear content for physician clarification and review.

Supporting protected and reliable clinic operations

- Clean and stock exam rooms, maintain a clean workstation, complete walk-through stocking, and monitor and report medical supply needs.
- Complete assigned end-of-day checks, including locking the drug cabinet and sliding glass door, turning off EMG and ultrasound machines, and cleaning equipment screens using approved instructions.
- Protect confidentiality under HIA and, where applicable, PIPA, clinic privacy procedures and applicable OIPC guidance and orders. Follow referral workflows supporting physicians’ CPSA Referral Consultation obligations.
- Follow detailed procedures, report concerns and suggested improvements, and participate in cross-training. Perform other related duties and cross-coverage reasonably assigned by the Team Lead, Manager and/or Partners as needs evolve, consistent with the role and your competence, with appropriate training when required.

What you will bring

- Minimum two years of relevant clinical administrative experience, including previous experience in a specialty medical office.
- Medical Office Assistant or Medical Office Administration education, or an equivalent combination of relevant medical office training and work experience.
- Previous hands-on experience with Accuro EMR and familiarity with Cliniconex; strong computer skills in Microsoft Outlook, Word and Excel, electronic records, faxing and scanning.
- Knowledge of medical terminology, patient confidentiality, HIA obligations relevant to the role, and clinic privacy and referral procedures.
- Excellent attention to detail, time management, organization and communication; ability to multitask, handle high telephone volumes and follow detailed procedures accurately.
- Accurate transcription, listening, spelling and grammar skills; ability to manage competing deadlines, work independently and collaborate respectfully with physicians and colleagues.

Learn more about our clinic at www.kinesis.ca

📌 Medical Office Assistant (Calgary)
🏢 Kinesis Medical Centre
📍 Calgary