Park Plaza Medical Clinic is seeking an experienced, reliable and highly organized Medical Office Assistant (MOA) to join our busy family medicine practice.

We are looking for someone who is comfortable working independently, communicates professionally with patients and physicians, and has strong experience with Healthquest EMR.

Responsibilities

- Greet, register and check in patients
- Answer and manage incoming telephone calls
- Schedule, confirm, cancel and reschedule appointments
- Manage physician schedules efficiently
- Maintain accurate patient demographics and electronic medical records
- Scan, upload, fax and appropriately route medical documents
- Process specialist referrals and follow up on outstanding referrals
- Manage incoming consultation reports, laboratory results and diagnostic reports
- Assist with patient recalls and follow-up appointments
- Communicate professionally with pharmacies, specialists, hospitals and other healthcare providers
- Process uninsured services and patient payments where required
- Maintain patient confidentiality
- Assist physicians and other clinic staff with day-to-day administrative duties
- Help maintain an organized, efficient and welcoming clinic setting

Qualifications

Required/Strongly Preferred:

- Previous experience working as an MOA in a family medicine clinic




- Hands-on experience using Healthquest EMR
- Strong understanding of referrals, scanning, fax management and incoming medical documents
- Excellent telephone and patient-service skills
- Strong organizational and multitasking abilities
- Ability to prioritize tasks in a busy medical clinic
- Excellent written and verbal English communication
- Reliable, punctual and professional
- Comfortable working both independently and as part of a healthcare team

Completion of a recognized Medical Office Assistant program is an asset; however, practical family medicine and Healthquest experience will be strongly considered.

Position

Job Type: Full-time

Location: Edmonton, Alberta

Work arrangement: In person

Compensation: $18–$24 per hour, depending on experience

Ideal Candidate The ideal candidate already understands the daily workflow of a busy family practice and can work effectively with Healthquest with minimal training.

We particularly encourage applications from candidates with experience managing referrals, physician inboxes, recalls, diagnostic reports and high-volume patient scheduling.

Please submit your résumé through Indeed. Only candidates selected for an interview will be contacted.

Pay: $17.05-$22.95 per hour

Work Location: In person

📌 Medical Office Assistant/Receptionist (Edmonton)
🏢 park plaza medical clinic
📍 Edmonton