Job Title: Medical Office Assistant

Location: Torrent (Redstone) Medical Centre (#1180-235 Red Embers Way NE Calgary AB)

Job Type: Full-time, Permanent

Job Summary: We are seeking a dedicated and experienced Medical Office Assistant to oversee the day-to-day operations of our Medical clinic. A Medical Office Assistant plays a crucial role in ensuring the smooth operation of the Medical clinic. A minimum of 3 Years experience in a community clinic is preferred.

Administrative Duties:

Patient Reception: Greet and check in patients, ensuring they complete necessary paperwork and have a positive first impression of the office.

Appointment Scheduling: Manage patient appointments, including scheduling, rescheduling, and cancellations.

Medical Records Management: Maintain patient records, ensuring they are accurate, confidential, and up-to-date.

Billing and Coding: Assist with medical billing and coding tasks, including verifying insurance information and submitting claims.

Insurance Verification: Verify patient's provincial insurance coverage and benefits, explaining them to patients when necessary.

Front Desk Operations: Answer phones, respond to inquiries, and direct calls to the appropriate healthcare professionals.

Inventory Management: Order and maintain office supplies and equipment as needed.

Payment Processing: Collect co-payments and payments from patients, as well as reconcile daily financial transactions.

Data Entry: Enter patient information and medical records into electronic health/medical record (EHR/EMR) systems accurately.

Filing and Organizing: Keep office files, documents, and medical records organized and easily accessible.

Clinical Duties:

Vital Signs: Record and document patients' vital signs such as blood pressure, pulse, temperature, and weight.

Assisting with Examinations: Prepare examination rooms, assist healthcare providers during exams,



and clean and restock rooms after use.

Specimen Collection: Assist Nurse/Doctors to Collect and prepare specimens for laboratory testing.

Patient Education: Provide basic patient education on topics like medications, procedures, and post-treatment care.

Medical Equipment Maintenance: Ensure medical equipment is clean, functional, and properly sterilized.

Communication and Customer Service:

Patient Communication: Interact with patients and their families in a professional, compassionate, and empathetic manner.

Provider Communication: Act as a liaison between patients and healthcare providers, relaying messages and ensuring transparent communication.

Referral Coordination: Assist in coordinating patient referrals to specialists when needed.

Problem Solving: Address patient concerns and resolve administrative issues effectively.

Regulatory Compliance: Stay up-to-date with medical office regulations and compliance requirements.

Technology Proficiency:

Electronic Health/Medical Records (EHR/EMR): Be proficient in using EHR/EMR system for patient data management.

MS Office Software: MS Word, Excel, Power point, etc.

Qualifications:

Education: Medical Office Assistant certification.

Medical Knowledge: Basic knowledge of medical terminology, procedures, and healthcare systems.

Interpersonal Skills: Strong communication and interpersonal skills, with a focus on patient care and customer service.

Organizational Skills: Excellent organizational skills to manage patient records and administrative tasks efficiently.

Attention to Detail: High level of accuracy and attention to detail in all tasks, including data entry and record-keeping.

How to Apply:Interested candidates should submit their resume, cover letter, and any relevant certifications to [email protected] or apply through INDEED.

Job Types: Full-time, Permanent

Pay: From $18.00 per hour

Work Location: In person

📌 Medical Office Assistant (Calgary)
🏢 Torrent Medical
📍 Calgary