Job Overview

We are seeking an organized and detail-oriented Medical Secretary / Medical Office Administrator to join our orthopedic surgery practice. The successful candidate will deliver professional and compassionate service, manage front-desk operations, coordinate clinic and surgical schedules, and facilitate communication among patients, healthcare providers, hospitals, and administrative staff.

This position requires at least one year of medical office experience and hands-on knowledge of Accuro EMR.

Key Responsibilities

- Greet patients, answer telephone calls, respond to general inquiries, and direct clinical concerns appropriately
- Monitor referral and fax inboxes, ensuring requests and documents are processed promptly
- Enter and maintain accurate patient information in Accuro EMR while protecting confidentiality and complying with privacy requirements
- Schedule consultations, follow-up appointments, procedures, and pre- and post-operative visits
- Maintain and coordinate the physician’s clinic and surgical schedules.
- Coordinate surgical bookings with hospitals, including pre-operative appointments, bloodwork, and diagnostic imaging
- Communicate professionally with patients, referring physicians, hospitals, and other healthcare providers to support continuity of care
- Scan, upload, file, and organize medical records and clinical documentation
- Prepare and distribute consultation letters,



reports, forms, and other correspondence to authorized recipients
- Track investigations, referrals, test results, and outstanding follow-up items to ensure timely completion
- Verify insurance information and assist with OHIP billing, third-party forms, invoicing, and payment processing, as applicable
- Perform general administrative duties, including data entry, filing, and correspondence preparation, to support the effective operation of the clinic

Requirements

- Minimum of one year of medical office experience
- Hands-on experience with Accuro EMR
- Experience with appointment scheduling, referrals, and electronic medical records
- Familiarity with medical terminology
- Excellent written and verbal communication skills
- Strong organizational, time-management, and multitasking abilities
- High degree of accuracy and attention to detail
- Professional, compassionate, and patient-focused approach
- Ability to work independently and manage competing priorities in a busy clinical environment

Application question(s):
- Do you have hands-on experience using Accuro EMR in a medical-office setting?
- If offered the position, how soon could you start? Immediately / Within 2 weeks / Within 4 weeks / More than 4 weeks

Experience:
- medical office: 1 year (required)

Work Location: In person

📌 Medical Secretary / Medical Office Administrator (Guelph)
🏢 Orthopedic Surgery Clinic (Guelph)
📍 Guelph