Description: We're currently looking for many enthusiastic and highly motivated problem solvers who are passionate about delivering exceptional customer service. As a Member Happiness Specialist, you’ll act as a product expert able to help our customers with any questions or issues they may have.
Responsibilities
- Answer customers emails, live chat sessions and phone call inquiries in a timely and courteous manner.
- Assist customers in managing their Goodfood accounts.
- Be a product expert, including our ever-changing menus and market items.
- Think on your feet to devise creative solutions to any and all problems that arise.
- Occasionally follow up with delivery service provider.
Qualifications
- University or College degree completed
- Perfectly bilingual (English and French)
- 1-2 years experience in a customer service related position
- You're a true people person and you have a contagious happy attitude!
- You have stellar written and verbal communication skills
- You're passionate about understanding problems and making things right.
- Ability to multitask and efficiently manage stress
📌 Member Happiness Specialist (Quebec City)
🏢 Goodfood Market
📍 Quebec City
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