Company Description HRAI (Heating, Refrigeration and Air Conditioning Institute of Canada) is a non‑profit national trade association founded in 1968, representing over 1,300 manufacturers, wholesalers, and contractors in the Canadian HVACR industries. The organization promotes a safe, responsible, and fair industry where indoor environment and refrigeration systems are handled by qualified professionals to ensure effective, energy‑conscious operation. HRAI supports its members through education and training programs, industry events, technical resources, advocacy with government and industry, and access to current statistics and trends.

The association also runs a bi‑ennial national trade show and maintains a Code of Ethics that contractor members must follow, providing consumers with confidence in members’ credentials, reliability, and quality.

Role Description The Member Services Coordinator is a full‑time, on‑site position based in the Greater Toronto Area, Canada. This role is responsible for providing day‑to‑day support to HRAI members, including responding to inquiries, assisting with membership applications and renewals, and maintaining accurate member records in association databases. The coordinator helps organize and support member‑focused meetings, training sessions, and events, including registration, logistics, and communication with participants.





The position also involves preparing and distributing member communications, gathering feedback on services and programs, and collaborating with internal teams to ensure a positive and consistent member experience. The coordinator may assist with basic administrative tasks such as scheduling, document preparation, invoicing support, and reporting on member engagement.

Qualifications

- Strong interpersonal skills and customer service abilities to build positive relationships with members and stakeholders.
- Effective communication skills, both written and verbal, to handle inquiries, prepare member correspondence, and support outreach activities.
- Administrative assistance skills, including data entry, records management, and proficiency with office software (e.g., MS Office, CRM or membership databases).
- Event planning and coordination skills to assist with meetings, training programs, and member events.
- Organizational and time‑management skills, with attention to detail and the ability to manage multiple tasks and deadlines.
- Experience in association, non‑profit, or membership‑based organizations is an asset.
- Familiarity with the HVACR industry or technical trade associations is beneficial but not required.
- Post‑secondary education in business administration, communications, or a related field, or equivalent combination of education and experience.

📌 Member Services Coordinator (Toronto)
🏢 HRAI (Heating, Refrigeration and Air Conditioning Institute of Canada)
📍 Toronto