Company Description Founded in 1968, the Heating, Refrigeration and Air Conditioning Institute of Canada (HRAI) is a national non-profit trade association representing over 1,400 manufacturers, wholesalers, and contractors in the Canadian HVACR industry. HRAI promotes a safe, responsible, and fair industry where indoor environment systems and refrigeration processes are handled by qualified professionals to ensure efficient, energy-conscious operation.

The association supports its members through education and training, industry meetings, technical resources, advocacy, and data on industry statistics and trends, as well as a bi-annual national trade show. HRAI contractor members must meet strict requirements for insurance, licensing, trade certification, and adherence to a Code of Ethics, providing consumers with confidence in member reliability and quality.

Role Description The Member Services Coordinator is a full-time hybrid role based in Mississauga, ON, with one day work-from-home. This role focuses on supporting HRAI members by responding to inquiries, providing information on programs and services, and ensuring timely and accurate member communications.

The coordinator maintains member records, processes applications and renewals, and assists with administrative tasks such as data entry, document preparation, and reporting.



The position also supports event planning and coordination for meetings, training sessions, and industry events, including registration, logistics, and follow-up. The coordinator collaborates with internal teams to improve member experiences, identify service needs, and contribute to ongoing member engagement initiatives.

Qualifications

- Strong interpersonal and customer service skills to build positive relationships and provide responsive, professional member support.
- Effective communication skills, both written and verbal, to handle inquiries, prepare correspondence, and support member outreach.
- Experience with administrative assistance, including data entry, record management, document preparation, and use of office software tools.
- Event planning skills to assist with organizing meetings, training sessions, and industry events, including logistics and participant coordination.
- Attention to detail, organizational skills, and the ability to manage multiple priorities in a fast-paced workplace.
- Proficiency with Microsoft Office and CRM or membership management systems is an asset.
- Previous experience in a member services, customer service, or association environment is an advantage.
- Post-secondary education in business, communications, or a related field, or equivalent combination of education and experience.

📌 Member Services Coordinator (Mississauga)
🏢 HRAI (Heating, Refrigeration and Air Conditioning Institute of Canada)
📍 Mississauga