Job Summary

Join our dynamic hospitality team as a Night Auditor/Front Desk Agent, where you will be the welcoming face and reliable point of contact for our guests during overnight hours. This role combines the responsibilities of ensuring smooth front desk operations, providing exceptional guest services, and managing nightly audit procedures to maintain accurate financial records. Your energetic and attentive approach will help create a positive experience for every visitor while maintaining the security and integrity of our property.

Duties

- Greet guests warmly upon arrival and assist with check-in and check-out processes efficiently
- Handle guest inquiries, requests, and complaints with professionalism and enthusiasm
- Manage multi-line phone systems to answer calls promptly, provide information, and direct inquiries appropriately
- Conduct nightly audits by reviewing financial transactions, balancing accounts, and preparing reports for management
- Maintain accurate records of guest stays, reservations, and billing details in a timely manner
- Ensure the safety and security of guests and staff by monitoring surveillance systems and performing routine property checks
- Provide guest services such as concierge assistance,



local recommendations, and handling special requests to enhance their stay
- Light housekeeping duties

Requirements

- Previous hotel or hospitality experience preferred; experience at the front desk or as a night auditor is a plus
- Robust customer service skills with a friendly, energetic attitude
- Excellent phone etiquette and communication skills; ability to handle multi-line phone systems effectively
- Multilingual or bilingual abilities are highly desirable to serve diverse guests better
- Ability to work overnight shifts in a fast-paced environment while maintaining attention to detail
- Knowledge of hotel management software or property management systems is advantageous
- Demonstrated ability to handle guest concerns with professionalism and patience

Join us in delivering memorable experiences through energetic service and meticulous attention to detail! We value proactive team members who thrive in hospitality environments, bringing enthusiasm and professionalism to every guest interaction. Pay: From $17.00 per hour

Expected hours: 32.0 – 40.0 per week

Work Location: In person

📌 Night Auditor/Front Desk Agent (Headingley)
🏢 Best Western
📍 Headingley