We are seeking a dedicated and organized Medical Office Assistant to join this solo office practice. The ideal candidate will play a vital role in ensuring the smooth operation of this medical office by providing exceptional administrative support. This position requires a strong understanding of medical terminology and proficiency in handling various office tasks, including managing patient records and facilitating communication between patients and healthcare providers.

Responsibilities

- Greet patients and visitors warmly and professionally, ensuring a positive first impression of the office.
- Manage physician's patient scheduling for office and hospital .
- Manage front desk operations, including answering phone calls, scheduling appointments, and handling patient inquiries.
- Making telephone calls as requested by the physician.
- Maintain accurate electronic medical records (EMR)
- Managing email correspondence from patients, healthcare professionals and educators.
- Managing mail - checking mail box daily, mailing out letters, processing mail for courier service.
- Basic transcription - printing consultation and progress reports, preparing letters requested by patients and as part of patient management.
- Assist with the preparation of patient charts and documentation prior to appointments.
- Process patient information, including insurance verification,



completing office intake forms, signing appropriate consent forms and billing inquiries.
- Maintain cleanliness and organization of the front desk area, exam rooms and waiting room.
- Preparing monthly inventory so that office has supplies to run smoothly.
- Support administrative tasks such as filing, faxing, and data entry as needed.
- Managing referrals - sending out and tracking referrals to other healthcare providers, receiving and processing referrals for triaging by physician.
- Processing and providing invoices for noninsured services and penalty payments such as missed appointments

Pay: From $23.00 per hour

Expected hours: 40.0 – 45.0 per week

Benefits

- In office parking

Application question(s):
- Must have had a valid criminal record check for working with vulnerable population not older that 6 months - will be required for the job.
- Able to work overtime if requested
- Previous experience with medical EMR systems

Education:
- Secondary School (preferred)

Experience:
- clerical work in medical office or hospital: 6 years (required)

Language:
- Must be proficient in the English Language (required)

Licence/Certification:
- • Certification in Medical Office Assistant or similar (required)

Work Location: In person

📌 Office Assistant (Kitchener)
🏢 Dr. Cecile Davey
📍 Kitchener