Advance your technical support career as an On-Site Service Desk Analyst with FunctionAbility. Provide exceptional assistance and training to internal clients while leveraging troubleshooting skills for effective incident resolution. FunctionAbility, a leader in multidisciplinary rehabilitation services in Ontario, seeks an In office Service Desk Analyst.

This role demands one year of service desk experience and focuses on delivering face-to-face support and system training. You'll utilize your skills in hardware and software installation, and configuration, while also managing communication with IT resources and ensuring accurate documentation of customer interactions. Key Responsibilities:

- Respond to technical support requests both on-site and remotely




- Provide training and guidance to end users effectively
- Troubleshoot complex technical issues with efficient solutions
- Configure and distribute hardware and software to customers
- Maintain detailed documentation for knowledge base inclusion Requirements:
- High school diploma or equivalent in IT support
- One year of service desk experience required
- Experience with Active Directory preferred
- Technical certifications are an asset
- Valid driver's license necessary Embrace this opportunity to make impactful contributions helping users at FunctionAbility!

📌 On-Site Service Desk Analyst at FunctionAbility (Toronto)
🏢 FUNCTIONAL ABILITY
📍 Toronto