Our Client, a Banking company, is looking for an Operations Officer for their Toronto, ON/Hybrid location.

Responsibilities:

- Customer:

- Act as a key operational subject matter expert for EFTR (Electronic Fund Transfer Reporting) regulatory reporting, providing technical guidance, issue analysis, and process support within AML Operations.

- Support and contribute to the design, enhancement, and implementation of operational workflows, system changes, and process improvements to strengthen regulatory compliance and operational efficiency.

- Execute EFTR reporting and remediation activities in strict adherence to regulatory requirements, internal procedures, and control standards, ensuring accuracy, completeness, and timeliness.

- Perform advanced analysis and execution of AML reporting activities, including consolidated or aggregated reporting, where applicable.

- Proactively identify, assess, and escalate operational issues, data quality gaps, or control weaknesses, engaging appropriate partners to drive resolution and maintain service and compliance standards.

- Serve as a point of contact for complex or non‑standard EFTR matters, supporting consistent interpretation and application of reporting requirements.

- Shareholder:

- Independently prioritize and manage workload to meet operational, service, quality, and productivity targets across competing deadlines and volumes.

- Execute transactions and remediation activities accurately and on time, in line with established procedures, controls, and formal or informal SLAs.

- Exercise sound discretion in handling confidential information and sensitive correspondence, escalating issues appropriately.

- Identify, manage, and escalate risk by recognizing unusual, high‑risk,



or non‑standard transactions and ensuring appropriate controls and documentation are applied.

- Actively support internal/external audits and regulatory reviews, including providing explanations, supporting documentation, and operational insights; contribute recommendations to address findings or gaps.

- Maintain awareness of emerging AML / EFTR regulatory requirements, risks, and operational impacts, and support the assessment and implementation of necessary changes.

- Operate in alignment with enterprise risk management frameworks, including AML, Regulatory Reporting, and Business Continuity Management expectations.

- Employee / team:

- Contribute positively as an experienced team member, supporting a culture of quality, accountability, collaboration, and continuous improvement.

- Demonstrate strong organizational and time‑management capabilities, with the ability to manage high volumes of work under strict regulatory deadlines.

- Actively build and deepen functional expertise, sharing knowledge, best practices, and lessons learned across the team.

- Provide guidance, coaching, and informal training to less experienced team members on EFTR processes, tools, and regulatory expectations.

- Participate in cross‑training, process shadowing, and development activities to strengthen individual and team capability.

- Communicate proactively, keeping leaders and partners informed of status, risks, trends, and emerging issues.





- Promote an inclusive, respectful, and equitable work workplace and act as a brand ambassador for AML Operations and the Bank.

- Breadth & depth:

- Perform highly complex, multi‑step operational activities across systems, processes, and data sources, often involving moderate‑to‑high regulatory or operational risk.

- Apply specialized EFTR and AML knowledge to resolve complex data discrepancies, assess remediation options, and support regulatory outcomes.

- Review existing processes and controls, identifying opportunities for efficiency, risk reduction, and quality improvement.

- Analyze data and trends to identify systemic issues, escalating insights and contributing to sustainable solutions.

- Interact regularly with internal partners and stakeholders; provide process and policy guidance where appropriate.

- Work scope typically spans daily, weekly, monthly, and ad‑hoc initiatives, requiring planning and adaptability.

- Recognized as a process‑level subject matter expert within EFTR Operations and generally reports to a Team Manager.

Requirements:

- 1.5+ years of progressive experience in FINTRAC EFTR regulatory reporting.

- Prior experience within a corporate or financial services environment.

- Proficiency with Microsoft Office Suit

- Proven ability to work independently on moderate‑to‑high complexity operational tasks with strong attention to detail and risk awareness.

- Soft skills:

- Strong team player

- Proven ability to work independently on moderate‑to‑high complexity operational tasks with strong attention to detail and risk awareness.

Why Should You Apply?

- Health Benefits

- Referral Program

- Excellent growth and advancement opportunities

📌 Operations Officer (Toronto)
🏢 Iconma Portal
📍 Toronto