Our Client, a Banking company, is looking for an Operations Officer II for their Toronto, ON / Hybrid location.

Responsibilities:

- Provides a broad range of operational support and/or performs general to specialized transactions and/or other processing activities for own functional area within Operations & Technology.

- Supports partner relationships and is responsible for maintaining operational effectiveness to ensure business objectives, Service Level Goals and CEI targets are met.

- Reports to a Team Manager within the Team Structure CUSTOMER:
- Positively contribute to the overall customer experience and loyalty index in each interaction - Ensure customer problems are handled appropriately by utilizing the established partner problem resolution process both internally and externally and escalating when required

- Create and/or recognize exceptional customer service through established programs

- Ensure all required processing and enquiries are fulfilled meeting Service Level Goals

- E4Provide subject matter expertise for internal and external partners within defined area

- Complete assigned tasks accurately & within established standards

- Actively participate in daily touch points and work distribution Contribute to the achievement of satisfactory audits by understanding & following audit and process guidelines

- Identify areas of risk and escalate as necessary





- Be knowledgeable and comply with Bank Codes of Conduct

- Identify, suggest and actively participate in process improvements

- Understand and apply bank/service centre operating policies and procedures

- Demonstrate flexibility by adapting to change within business area and unit

- Adopt new process and technology improvements

- Ensure necessary due diligence is taken to support the accuracy of all transactions

Requirements:

- Ability to adhere to strict deadlines and handle high volumes of work

- Excellent quantitative and analytical skills

- Excellent organizational and time management skills

- Ability to work independently, as well as part of a team

- Self-motivated and goal-oriented

- Ability to adapt to changing policies and procedures

- Attention to detail is crucial.

- Understanding of MM and FX Products (eg. Options, Foreign Exchange spots and forwards, Money Market deposits and loans)

- Sound knowledge of Microsoft Office, proficiency in Excel is a must, coupled with the ability to learn and apply skills to recent software programs.

- Knowledge of Global and WSS platforms would be an asset.

- 2 years experience in a Trade Processing related role, preferably experience with cash products (such as Loans, Deposits, Swaps and Forwards)

Why Should You Apply?

- Health Benefits

- Referral Program

- Excellent growth and advancement opportunities

📌 Operations Officer II (Toronto)
🏢 Iconma Portal
📍 Toronto