The Terminal Supervisor is responsible for the day-to-day leadership of the Prince George, BC terminal for a transport company, overseeing both warehouse operations and on-road delivery performance. This is a hands-on role that requires active floor support, including assisting with loading, unloading, receiving, staging, and moving inbound freight when required. This role supports inbound and outbound freight flow, LTL scheduling, final-mile order execution, driver coordination, customer communication, safety compliance, and service performance.

The Terminal

Supervisor ensures freight is received, handled, staged, dispatched, and delivered accurately, safely, and on time.

Schedule: Monday to Friday, with additional weekend work required based on freight volumes, delivery schedules, customer needs, and overall terminal requirements.

Key Responsibilities

- Terminal Leadership: Lead daily terminal operations in Prince George, including warehouse activity, dock flow, driver coordination, dispatch support, and service execution.
- Inbound Freight Management: Manage and support inbound freight receiving, unloading, loading support, sortation, damage checks, put-away, cross-dock activity, and staging. This includes being on the warehouse floor to assist with freight handling when volume, staffing, or operational demands require hands-on support.
- Outbound Freight Management: Oversee outbound freight preparation, route staging, loading accuracy, documentation, and departure readiness for LTL, final-mile, and local delivery requirements.
- LTL Scheduling: Schedule and coordinate LTL pickups, linehaul connections, local deliveries, appointments, and carrier movements to meet customer service commitments.
- Final-Mile Order Management: Plan and monitor final-mile delivery orders, including route readiness, driver instructions, customer delivery windows, service exceptions, and completion updates.
- Driver & On-Road Support:



Support drivers and owner operators with daily dispatch, route changes, service issues, delivery standards, paperwork, proof of delivery, and on-road problem resolution.
- Warehouse Operations: Supervise receiving, sorting, staging, loading, unloading, inventory control, equipment use, dock organization, and housekeeping. Provide hands-on floor support with inbound freight unloading, outbound loading, and dock flow to maintain safe and efficient terminal operations.
- Customer Communication: Communicate with customers, carriers, internal teams, and dispatch regarding shipment status, appointment requirements, delivery issues, damages, delays, and service escalations.
- Safety & Compliance: Enforce safe work practices across warehouse and road operations, complete incident follow-up, support equipment inspections, and ensure compliance with company procedures.
- People Leadership: Train, coach, and support warehouse associates, drivers, and terminal staff; conduct daily communication huddles; reinforce expectations for productivity, accuracy, safety, and customer service.
- Continuous Improvement: Identify process gaps and recommend improvements to reduce freight handling errors, improve dock flow, increase delivery reliability, and support overall terminal performance.

Required Experience & Qualifications

- 3+ years of experience in transportation, terminal, warehouse, LTL, final-mile, or logistics operations.
- Previous supervisory or lead-hand experience managing warehouse teams, drivers, owner operators, or dispatch-related activity.




- Strong understanding of inbound and outbound freight flow, dock operations, shipment staging, loading practices, and freight documentation.
- Experience scheduling LTL pickups, deliveries, appointments, linehaul movements, or final-mile delivery routes.
- Ability to support on-road operations, including driver communication, route changes, customer delivery issues, and proof-of-delivery follow-up.
- Comfort working in a hands-on terminal workplace, including warehouse floor activity, equipment traffic, freight handling, and changing daily priorities.
- Willingness to work directly on the warehouse floor, including supporting loading and unloading of inbound freight as required.
- Forklift experience is required, with current forklift certification preferred or willingness to obtain certification as required by the company.
- Proficiency with Microsoft Office, transportation systems, dispatch tools, WMS/TMS platforms, or basic reporting tools is an asset.

Core Skills & Competencies

- Strong leadership presence with the ability to set expectations, follow up, and hold teams accountable.
- Excellent communication skills for coordinating with drivers, warehouse teams, customers, carriers, and internal departments.
- Ability to prioritize multiple operational demands, including inbound freight, outbound loading, LTL scheduling, and final-mile delivery execution.
- Problem-solving mindset with the ability to respond quickly to delivery exceptions, damages, missed appointments, routing issues, and customer escalations.
- High attention to detail for shipment accuracy, documentation, order status updates, and proof-of-delivery follow-up.
- Working knowledge of transportation safety, warehouse safety, equipment use, and general terminal compliance requirements.

Pay: $22.00-$25.00 per hour Expected hours: 40.0 per week

Work Location: In person

📌 Operations Supervisor (Prince George)
🏢 Transource Freightways
📍 Prince George