Eyelab, Doctors of Optometry | Kerrisdale, Vancouver, BC

Job Type: Full-Time / Part-Time

Compensation: Competitive hourly wage based on experience and qualifications

Join Our Growing Team at Eyelab!

Eyelab is a modern, independent optometry clinic located in the heart of Kerrisdale, Vancouver. We specialize in Myopia Management, Vision Therapy, Dry Eye Care, and comprehensive family eye care.

Our goal is to build one of the best eye care teams in Vancouver by providing exceptional patient care, high-quality eyewear, and a welcoming experience for every patient.

We are looking for a friendly, motivated, and enthusiastic Optical Assistant / Optical Dispenser/Optician to join our growing team.

Previous optical experience is preferred, but not required. We are happy to provide training to the right candidate who demonstrates a positive attitude, strong work ethic, initiative, and the ability to learn quickly.

This position involves a combination of optical dispensing, patient care, customer service, and front desk support. We are looking for someone who enjoys working with people, pays attention to detail, and is willing to help wherever needed.

Key Responsibilities

Optical Dispensing & Patient Care

- Help patients select frames and lenses based on their prescription, lifestyle, and personal preferences.
- Educate patients about different lens options, coatings, and eyewear technologies.
- Assist with eyewear measurements, fittings, adjustments, and dispensing within the scope of your qualifications.
- Perform basic frame adjustments and repairs.
- Troubleshoot patient concerns regarding frame fit, comfort, and vision, escalating clinical concerns when appropriate.
- Place laboratory orders and inspect completed eyewear for accuracy and quality.
- Maintain accurate prescription, measurement, and order information.
- Keep the optical dispensary organized, clean, and welcoming.
- Develop strong product knowledge of frames, lenses, and optical technologies.

Front Desk & Administrative Support

- Welcome patients and provide a friendly, professional experience.
- Answer telephone calls, emails,



and patient inquiries.
- Schedule appointments and assist with patient check-in and check-out.
- Accurately enter patient information into our clinic management system.
- Process payments, receipts, and general administrative paperwork.
- Assist with contact lens orders, inventory, and patient pickups.
- Communicate effectively with optometrists and other team members.
- Provide support in other areas of the clinic when needed.

What We're Looking For
- Strong spoken and written English is required.
- Ability to speak Cantonese and/or Mandarin is a strong asset, but not mandatory.
- Comfortable using computers and typing, with accurate data entry skills.
- Previous optical dispensing, optometry clinic, retail, or customer service experience is preferred.
- Licensed Optician certification is an asset but not required for this position.
- Quick learner who can quickly understand new procedures, products, and computer systems.
- Friendly, cheerful, and genuinely enjoys helping people.
- Excellent communication skills and professional telephone etiquette.
- Strong attention to detail and organizational skills.
- Able to multitask and prioritize responsibilities in a fast-paced environment.
- Comfortable managing challenging patient situations calmly and professionally.
- Reliable, punctual, responsible, and willing to take initiative.
- Able to work independently while also being a supportive team player.
- Flexible and willing to assist with optical, administrative, and front desk responsibilities.
- Willingness to work weekends, particularly Saturdays, is preferred.
- Interested in building a long-term career and growing with our team.

Most importantly, we value attitude, teamwork,



and a willingness to learn. We believe that technical skills can be taught, but a genuine passion for helping patients, attention to detail, and a positive attitude are essential.

What We Offer

- Competitive hourly compensation based on experience and qualifications.
- Extended health benefits after three months of employment.
- Comprehensive on-the-job training.
- Opportunities for professional development and career growth.
- Exposure to advanced eye care services, including Myopia Management, Vision Therapy, and Dry Eye Care.
- A modern clinic environment with up-to-date technology.
- A friendly, supportive, and collaborative team.
- Opportunities to expand your skills in optical dispensing, patient care, and clinic operations.
- The opportunity to grow with an established independent optometry clinic.

Why Join Eyelab? At Eyelab, we believe great patient care starts with a excellent team. We take pride in creating a welcoming environment where our patients feel cared for and our team members feel supported.

We are looking for someone who wants to do more than just a job. We want someone who takes pride in their work, enjoys learning new skills, and wants to contribute to the continued growth and success of our clinic.

Whether you have optical experience or are a motivated fast learner looking for an opportunity in the eye care industry, we would love to hear from you!

How to Apply

Please submit your resume along with a brief introduction explaining your previous experience and why you would be a good fit for Eyelab.

All applications will be treated confidentially. No phone calls, please.

Work Location: In person, Kerrisdale, Vancouver, BC

Job Types: Full-time, Part-time

Pay: $20.00-$28.00 per hour

Benefits

- Extended health care
- Vision care

Ability to commute/relocate:
- Vancouver, BC: reliably commute or plan to relocate before starting work (required)

Application question(s):
- Are you able to type 45wpm

Language:
- Cantonese or Mandarin (preferred)

Work Location: In person

📌 Optical Assistant/Optical Dispenser/Optician (Vancouver)
🏢 Eyelab, Doctors of Optometry
📍 Vancouver