Title: Oracle Retail MFCS Functional Lead

Location: Canada (Remote)

Duration: 6 months

Time Zone: CST

- Act as the primary onsite liaison between business stakeholders, IT teams, offshore AMS teams, and MFCS ( Sales Audit) support for incidents, enhancements, and service requests.

- Lead application support and service delivery for Oracle Retail MFCS modules, ensuring adherence to SLAs, incident resolution timelines, and overall system availability.

- Facilitate business requirement gathering and solution discussions, translating functional needs into actionable tasks for offshore support and development teams.

- Drive incident, problem, and change management processes, including root cause analysis (RCA), risk assessment, and implementation of preventive measures.

- Coordinate release planning, testing, and production deployments, ensuring minimal business disruption and compliance with change management standards.

- Monitor application performance and operational KPIs, proactively identifying system issues, process improvements, and optimization opportunities across MFCS integrations and workflows.

Skills: offshore,oracle mfcs,retail,rca

📌 Oracle Retail MFCS Functional Lead (Canada)
🏢 Commergence
📍 Canada