Join our dedicated team as an Order Entry/Customer Associate for our thriving janitorial service company. You will be the central link ensuring seamless communication between our clients and operations, playing a vital role in maintaining our high standards for service and customer satisfaction.
Responsibilities:
Order Entry & Management:
- Accurately process new service requests, changes, and cancellations into our internal system.
- Generate work orders and dispatch information for the operations team.
- Maintain and update customer account information and service profiles.
Customer Service & Communication:
- Serve as the first point of contact for customer inquiries via phone and email, providing prompt and professional assistance.
- Proactively communicate with clients regarding order confirmations, service updates, and schedule changes.
- Liaise between the customer and the operations team to relay special requests or report issues from the field.
Qualifications:
High school diploma or equivalent.
Robust attention to detail and organizational skills.
Strong communication and customer service abilities.
Basic computer skills.
Ability to multitask and work under deadlines.
Pay: $21.82-$25.86 per hour
Expected hours: 20.0 per week
Benefits
- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Flexible schedule
- Life insurance
- Paid time off
- Vision care
Work Location: Hybrid remote in Halifax, NS B3L 1A3