Position Summary The Order Entry & Production Coordinator is responsible for reviewing and entering customer orders, preparing production documents, tracking production progress, and coordinating dispatch. This role works closely with Sales, Production, Quality Control, Purchasing, and Shipping to maintain accurate order information, support efficient scheduling, and meet customer delivery requirements.

Key Responsibilities

- Receive and review customer purchase orders, glass schedules, drawings, and fabrication requirements to verify completeness and accuracy.

- Accurately enter customer orders into the company’s order and production management systems, and follow up on missing or unclear information.

- Confirm requested completion dates, delivery arrangements, and other fulfilment requirements, and coordinate with the relevant departments.

- Prepare and issue work orders, labels, drawings, and fabrication documents to the shop floor, ensuring the latest confirmed versions are used.

- Assist with daily production scheduling and order prioritisation based on due dates, material availability, and production capacity.

- Monitor orders through each production stage, maintain current order status, and communicate issues that may affect completion or delivery.

- Follow up on production delays, glass breakage, non-conforming products, and remake orders, and coordinate revised production and delivery arrangements.

- Assess and coordinate rush and priority orders, communicating their impact on existing production schedules.

- Accurately record order revisions, cancellations, remakes, and customer-approved changes, and ensure all relevant departments receive updated information.





- Help optimise production schedules and equipment and production line utilisation to support on-time completion.

- Coordinate packing, dispatch, delivery, or customer collection of completed orders.

- Assist with checking stock levels of commonly used glass types, thicknesses, and production materials, and report shortages or capacity constraints promptly.

- Organise and maintain electronic and paper records of customer orders, drawings, production documents, and revisions.

- Assist in investigating order discrepancies, fabrication errors, glass breakage, and customer complaints or claims, and follow up on resolution.

- Maintain effective communication with Sales, Production, Quality Control, Purchasing, and Shipping to support smooth order fulfilment.

Qualifications & Skills

- Strong attention to detail, accuracy, accountability, and organisational skills.

- Effective communication and coordination skills, with a customer-focused approach and robust follow-through.

- Ability to manage multiple orders and prioritise tasks according to deadlines and production needs.

- Proficiency in Microsoft Excel and AutoCAD, including organising order data and reviewing, checking, and making basic revisions to fabrication drawings.

- Ability to interpret order requirements and basic fabrication drawings, and accurately verify dimensions, quantities, glass specifications, and processing details.

- Previous experience in order entry, production coordination, or a manufacturing environment is preferred.

- Experience in glass fabrication or familiarity with order and production management systems is an advantage.

- Madarin and English are mandatory.

Pay: $19.00-$23.00 per hour

Benefits

- Casual dress

- On-site parking

Work Location: In person

📌 Order Entry & Production Coordinator (Surrey)
🏢 Vanbo Glass Industries
📍 Surrey