Outreach and Service Delivery Worker (Spanish)

TNO - The Neighbourhood Organization (TNO) is a well-established community-based social and health service agency supporting low-income and newcomer communities across Ontario, and at times, other provinces through online services and referrals. We are seeking an Outreach and Service Delivery Worker for the Southwest Ontario region to join our team in full-time contract role until March, 31, 2027

The preferred minimum education for this position is a Community College diploma or equivalent with a specialization in Social Services or community-based studies. The ideal candidate will have a minimum of 2 years of one-on-one experience working with newcomers, particularly in the agricultural sector, and experience with low-income, multi-racial, multi-lingual newcomer communities from an anti-oppression, LGBTQ+ positive framework.

A robust understanding of migrant worker rights, employment standards, housing issues, and access to community supports is expected. The candidate must be skilled in assessing and identifying client needs, barriers to accessing services, providing emergency support, and connecting clients with appropriate resources. Familiarity with clients experiencing cultural adjustment challenges, mental health issues, trauma, and learning disabilities is also required.

Excellent English and Spanish communication skills are essential; the ability to speak Tagalog or Vietnamese is considered an asset. Proficiency in computers, word processing, case management tools, and basic troubleshooting for networked systems is expected. A valid driver's license, access to a reliable vehicle and willingness to travel across Ontario are required.

DUTIES & RESPONSIBILITIES

- Participate in community events and activities to strengthen program visibility.
- Develop individualized outreach plans for each assigned service location, in collaboration with other TNO programs or external service providers.
- Accurately completes the outreach plan template for submission to the Manager, ensuring efforts are not duplicated.




- Collaborate with the Manager and Coordinator to design outreach strategies that engage newcomers in Simcoe, Norfolk County, Delhi, Brant, Durham, and other regions of Ontario.
- Create outreach materials and tools that align with program requirements, as well as TNO’s values and policies.
- Conduct outreach in an anti-bias and culturally sensitive manner, fostering inclusive engagement and ensures that it is conducted with consideration of health and safety protocols.
- Facilitate the intake and assessment process to identify the immediate, short-, medium-, and long-term needs of migrant workers, and create service plans tailored to those needs.
- Accurately completes the outreach plan template for submission to the Manager, ensuring efforts are not duplicated.
- Provide one-on-one case management and counselling to clients on topics including employment, housing, referrals, services/programs, advocacy, translation and interpretation, and civic participation.
- Plan, organize, and facilitate a minimum of two group workshops or information sessions per month to support client needs.
- Assist in organizing special events and represent the program at community events.
- Submit monthly narrative reports detailing activities and progress.
- Collect and organize data using Excel for tracking outreach activities and client information.
- Submit weekly outreach plans to ensure coordinated and targeted engagement.
- Report regularly to management as requested.
- Coordinate activities with other TNO departments and services to ensure comprehensive client support.
- Actively participates in program’s community development activities including advocacy, outreach and community engagement and empowerment activities.




- Identify and escalate urgent or high-risk cases to the Coordinator or Manager as appropriate.
- Build and maintain relationships with employers, farm supervisors, community partners, and service providers to strengthen referral networks.

Note: Due to the nature of the work, this position requires working a non-standard schedule based on client needs. This includes evening and weekend work. Screening – As a condition of employment, the successful applicant must complete a Vulnerable Sector Screening.

Job Type – Full-time contract position until March 31, 2027.

Pay – $28.00 per hour.

Languages required: Fluent in Spanish (speaking, reading, and writing)

Vacancy Status: This posting is for an existing vacancy – replacement

Work Location(s): Oshawa Office (: 1320 Airport Blvd, Oshawa, Ontario L1J 0C6), Southwest Ontario and other regions of Ontario, including Leamington, Chatham-Kent, and surrounding communities Leamington and TNO locations

Schedule: 35 hours per week, Monday to Sunday, including weekends.

Benefits:

- Professional Development Support
- Health Benefits after 3 months
- Up to 2 Mental Wellness Days

Application Process: Please submit your resume to [email protected] with the subject line “Application for Outreach and Service Delivery Worker” by October 10, 2026. We thank all applicants for their interest, but only those selected for further consideration will be contacted. TNO is committed to employment equity initiatives. We encourage residents of Thorncliffe Park, Flemingdon Park, and surrounding communities, and people who are racialized, Indigenous, people from the 2SLGBTQI+ community, people with disabilities, and other equity-seeking groups to apply. TNO is an equal opportunity employer.

Accommodation will be provided in accordance with the Ontario Human Rights Code. Should you require accommodation at any stage of the recruitment process, please let us know. We thank all applicants for their interest but only those selected for further consideration will be contacted.

Pay: $28.00 per hour

Language

- Spanish (preferred)

Work Location: In person

📌 Outreach and Service Delivery Worker (Spanish) (Oshawa)
🏢 TNO - The Neighbourhood Organization
📍 Oshawa