Job Title: Part-Time Case Aid (Unionized Position)

Reports to: Manager of Health & Education

Job Overview: Evening coverage to oversee case management duties and responsbilites, and provide comprehensive housing supports to caseloads while ensuring implementation of agency philosophy, policy and procedures.

Job Responsbilities and Duties

· Providing youth with a continuum of care that includes case management, referrals and outreach

· Liaising with relevant agencies and programs such as, Youth Justice, Family and Children's Services, Wyndham House, and the Canadian Mental Health Association to provide coordinated care

· Complete intake assessments to gather a client’s background information, and assist them with creating a new successful course of action tailored to their specific needs

· Provide crisis intervention and support to clients in the program

· Provide support to staff when clients are in Wyndham House programs

· Write case notes, intervention plans, update treatment plans

· Support with data collection and reporting to funders

· Support life skills development

· Coordinate clients’ access to community services

· Collaborate with community partners to provide wrap-around support

· Provide or support programming related to skills development, recreation and therapeutic goals

· Provide trauma-informed and client-centred care

· Design and implement programming to facilitate life skills development

· Identify community services and resources that are appropriate for clients’ needs, coordinating referrals, intakes, appointments, and on-going access to services





· Support youth through their involvement with the Youth Justice System, including court, lawyers, mental health diversions, and probation

· Develop relationships with clients to support emotion regulation, harm reduction, and life skills development

· Liaise with staff to coordinate care and routines and support with behaviour management and treatment goals.

· Occasional coverage support to staff sites

Job Competencies

· Adaptability & Flexibility

· Communication

· Relationship building

· Creative and Innovative Thinking

· Self-Management

· Clinical Assessment and Intervention Skill

Agency Competencies:

· Harm Reduction

· Housing-First Philosophy

· Empathy and Compassion

· Equity, Diversity and Inclusion

Job Skills and Qualifications

· Post-Secondary education in a Social Services or related field (BSW preferred)

· 2+ years experience working with youth with complex needs

· 1 Year experience providing case management and/or support to vulnerable youth

· Sound knowledge of the barriers facing street-involved youth and commitment to the principles of housing-first

· Working knowledge of the Mental Health Act, Youth Justice Act, and the Child and Family Services Act as they pertain to work with high-risk youth.

· Skills, knowledge,



and attitude consistent with trauma-informed client-centred advocacy and care

· Demonstrated crisis management, conflict resolution, problem solving and priority setting abilities

· Demonstrated knowledge of local social services and the processes by which to engage them

· Demonstrated understanding and sensitivity to social and cultural diversity, including ability to support clients’ decisions without judgement or bias

· Strong organizational, communication and interpersonal, and crisis intervention skills

· Strong ability to problem solve and work independently

· Background facilitating skill development training or recreational coordination would be considered an asset

· Experience with staff supervision and support or program coordination is considered an asset

· Crisis Intervention and/or A.S.I.S.T. training would be an advantage.

Mandatory Requirements

· CPR / First Aid level C

· Criminal Reference Check, including vulnerable persons

· Valid Drivers License

· Access to a vehicle with 2 million dollar insurance

Preferred

· CYW diploma/ or related degree strongly preferred

· Bachelors degree in Social Work or a Registered Social Worker or working towards

Hours of Work:

· Monday – Friday, 20hrs per week, 4:30pm-8:00pm, the exception being Thursdays which will be 3:00pm-8:00pm to allow for participation in the Outreach Team meetings.

Salary:

· Starting rate (2026): $26.40hr

Pay: From $26.40 per hour

Expected hours: 20.0 per week

Advantages

- Casual dress
- On-site parking

Work Location: In person

📌 Part-Time Case Aid (Guelph)
🏢 Wyndham House
📍 Guelph