Description

Position Summary:

This position is responsible for greeting and seating guests with regard to rules, regulations and outlet operational guidelines. Under the supervision of F&B; Manager or Supervisor, this role must contribute to a safe and welcoming work environment for all employees and patrons. Ensures adherence to all polices and procedures. This position may be performed in a restaurant, buffet operation, and positively contributes to an entrepreneurial culture that is nimble, energized, growth oriented, to self-motivate and lead by example. Above all else, must be aligned with, and promote, Shorelines Casinos culture and philosophy of creating a outstanding, memorable experience for our guests and colleagues.

Primary Responsibilities

- Exceeds guest expectations by providing outstanding customer service.
- Helps create an engaged work environment by choosing positivity and fun, recognizing excellent peer performance, and by caring about and supporting our colleagues every day
- Participates in the implementation of the departmental strategic plans.
- Seat guests in area of choice and distributes menus; advises guests of daily or weekly specials
- Explains how various menu items or beverages are prepared
- Assists with cleaning tables or counters; removes dishes and re-stocks when required
- Performs opening or closing duties as required




- Maintains accurate records, wait lists and reservations
- Ensures table availability through communication with food and beverage staff; maximizes seating arrangements
- Performs cashier duties, counts cash float at end of shift if applicable
- Liaises and communicates effectively with all appropriate operational departments
- Develops and cultivates strong working relationships with all stakeholders: guests, ownership, regulatory bodies, and employees
- Contributes toward workplace health, safety, and wellness initiatives.
- Anticipates operational and service issues before they escalate, trouble-shoots and resolves guest concerns before they are complaints.
- Performs other duties as assigned or directed and assist other co-workers as needed

1. Education & Qualification Requirements

- People-focused and committed to service excellence

- Proactive and solution-oriented with a drive to succeed

- Smart Serve certification

- Ability to exceed internal and external customer expectations through timely, effective and service oriented communication

- POS experience

- Food and beverage experience preferred

- Ability to obtain and maintain registration as a Gaming Assistant with the Alcohol and Gaming Commission of Ontario

📌 Part-Time Food & Beverage Cashier-PET (Peterborough)
🏢 Great Canadian Casinos
📍 Peterborough