Tenderfeet Medical Foot Care Inc. is seeking a friendly, organized, and detail-oriented Part-Time Medical Office Administrator to support our growing nurse-led foot-care practice.

This is a part-time, in-clinic position. Tenderfeet provides foot care to clients in clinic, in their homes, and in retirement/residential settings. The Administrator will be the welcoming first point of contact for clients, families, powers of attorney (POAs), facility partners, and our nursing team.

What you’ll do

- Welcome clients and manage phone calls, emails, appointment reminders, cancellations, rescheduling, and waitlists.
- Maintain accurate schedules for in-clinic, mobile, and facility appointments; complete daily checks for booking errors or missing information.
- Coordinate non-clinical communication with clients, caregivers, POAs, and retirement/residential facilities.
- Scan, upload, label, and securely file consents, forms, correspondence, payment records, and other administrative documents.
- Track outstanding consents, payment arrangements, and incomplete clinical notes; send reminders and escalate concerns to the Owner/Clinical Lead when needed.
- Prepare invoices and receipts; assist with accounts receivable and authorized direct-billing claims, including Medavie Blue Cross/Veterans Affairs and WSIB.
- Process and record approved client payments, help maintain cash/float documentation, and flag discrepancies promptly.
- Keep the clinic organized and ready each day; help set up, restock, and clean/disinfect treatment rooms between clients and at day end according to Tenderfeet’s written infection-prevention procedures and training; receive mail and deliveries, prepare outgoing mail, restock forms and supplies, and assist with inventory and approved ordering.
- Complete assigned administrative/equipment-support tasks, including the weekly Sterilizer maintenance log, following written procedures and training.




- Support approved marketing and client-acquisition activities by maintaining outreach lists, preparing brochures and referral packages, tracking inquiries and referral sources, assisting with approved follow-up communications, and helping with clinic events.
- Support nurse onboarding records, facility contact lists, referral resources, and other day-to-day clinic operations.

What we’re looking for
- At least 2 years of administrative, reception, health-care, or medical-office experience; medical-office experience is an asset.
- Excellent organization, attention to detail, communication, and customer-service skills.
- A calm, respectful, and compassionate approach with older adults, families, caregivers, and POAs.
- Experience with scheduling (Noterro), electronic records, email, scanners, and office systems.
- Confidence handling confidential information, invoices, payments, accounts receivable, or claims administration.
- Ability to prioritize independently in a busy clinic while communicating effectively with a mobile and facility-based nursing team.
- French-language skills and familiarity with direct billing are assets.

The successful candidate must protect client privacy and confidentiality and refer client care questions, care concerns, or urgent issues to the appropriate nurse or Clinical Lead. Job type: Part-time

Work location: In person at the Tenderfeet clinic

Schedule: 4 days per week, approximately 16–20 hours per week, with potential for increased hours as clinic demand grows

Compensation: $23.00 per hour

Tenderfeet Medical Foot Care Inc. is committed to providing a respectful, inclusive workplace. Accommodations are available upon request throughout the recruitment process.

To apply: Please submit your résumé and a brief note describing your relevant administrative or medical-office experience.

Pay: From $23.00 per hour

Expected hours: 16.0 – 20.0 per week

Perks

- On-site parking

Work Location: In person

📌 Part-Time Medical Office Administrator (Embrun)
🏢 Tenderfeet Foot Care
📍 Embrun