Pay: From CA$22.00 per hour

Part-Time Weekend Tenant Support Worker

Supportive Housing of Waterloo (SHOW)

Location: 144 Erb Street East, Waterloo, ON

Position: Part-Time Weekend Tenant Support Worker

Reports to: Program Manager

About SHOW

Supportive Housing of Waterloo (SHOW) provides permanent supportive housing to individuals who have experienced homelessness. Using Housing First and harm reduction approaches, our team works alongside tenants to support long-term housing stability, improve quality of life, and create a safe and welcoming community.

The Chance

SHOW is seeking a compassionate, reliable and supportive Part-Time Weekend Tenant Support Worker to work with residents in our Seniors’ Supportive Housing building at 144 Erb Street East.

This position provides support to approximately 25 residents, helping promote housing stability, reduce social isolation, and improve overall quality of life. The Weekend Tenant Support Worker plays an important role in fostering a safe, respectful and welcoming environment while supporting residents in maintaining their independence and connection to the community.

This position is well suited to someone who enjoys building positive relationships with seniors, can work independently, responds calmly to challenging situations, and approaches their work from a person-centred, Housing First perspective.

Key Responsibilities

As a Part-Time Weekend Tenant Support Worker, you will:

- Provide direct support to residents, with a focus on housing stability, quality of life and overall well-being.
- Build positive and respectful relationships with residents, helping reduce social isolation and promote a sense of belonging.
- Support residents in accessing appointments,



community resources and outings as needed.
- Facilitate activities and opportunities that encourage social connection and community engagement within the building.
- Respond to crises and provide conflict resolution and de-escalation when required.
- Review and update daily logs throughout each shift to ensure accurate documentation and continuity of support.
- Provide weekend support to the Case Manager and Life Skills Coordinator as needed.
- Monitor and document maintenance concerns that arise over the weekend, determine whether issues require immediate attention or can wait until regular business hours, and coordinate emergency repairs when necessary.
- Conduct regular hallway and building checks every few hours, unless otherwise directed, to monitor noise levels, identify unusual concerns and ensure doors are secure.
- Communicate relevant resident concerns, incidents, maintenance issues and other important updates to the appropriate members of the SHOW team.
- Complete additional shift responsibilities as required to support the safe and effective operation of the building.

What We're Looking For We're looking for someone who:
- Is compassionate, respectful and non-judgmental in their approach.
- Enjoys working with seniors and supporting individuals with diverse needs and life experiences.




- Understands the importance of promoting independence, dignity and choice while providing support.
- Has strong interpersonal, communication and relationship-building skills.
- Can remain calm and professional during difficult or unpredictable situations.
- Understands the importance of professional boundaries, confidentiality and respectful workplace communication.
- Is dependable and able to work independently while contributing positively to a team environment.
- Is comfortable working within a Housing First and harm reduction framework.
- Is organized, observant and able to recognize and respond appropriately to resident and building concerns.
- Is available to work scheduled weekend shifts.

Why Work With SHOW? This is an opportunity to do meaningful work with an organization committed to permanent supportive housing and to making a tangible difference in the lives of people in our community.

At SHOW, our work is grounded in dignity, respect, compassion and the belief that everyone deserves a safe and stable place to call home.

To apply: Please submit your resume and a brief cover letter outlining your interest in the Part-Time Weekend Tenant Support Worker position.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Job Type: Part-time

Education:

- Secondary School (required)

Experience:

- Supportive care or social services: 1 year (preferred)

Language:

- English (preferred)

Licence/Certification:

- First Aid Certification (required)

Work Location: In person Pay: From $22.00 per hour

Expected hours: 4.0 – 16.0 per week

Work Location: In person

📌 Part Time Tenant Support Worker (Waterloo)
🏢 Supportive Housing of Waterloo
📍 Waterloo