Patient Care Coordinator – Milton

Ontario Sleep Care is a customer service focused health care organization with one goal: to set the standard for CPAP Therapy Providers. We are looking to grow our team of well-educated, experienced and passionate professionals. Ontario Sleep Care stands by offering ongoing support throughout each clients Sleep Apnea journey. We strive to deliver the best care and customer service possible; all while maintaining a healthy work-life balance.

The Patient Care Coordinator will perform all general administrative duties, along with client and lab outreach/communication and support the clinicians in office to ensure smooth daily operations.

What We Offer

- Comprehensive Benefits Package: Health, Dental, Vision, Long Term Disability, Life Insurance, Accidental Death & Dismemberment
- RRSP Matching
- Paid Vacation
- Sick Time
- Quarterly Bonus Incentive
- Store Discount
- Opportunities for career growth
- Company Events

Job Duties:

- Greeting clients, answering phones, booking appointments, reviewing emails, sending and receiving faxes
- Maintaining clients files and charting interactions
- Facilitating payment by preparation of funding documents and maintaining knowledge of funding systems
- Assisting with inventory management
- Provide clients with details cost estimates and clear explanations of pricing and product options
- Maintaining quality service by following company standards, policies and procedures, and addressing customer concerns as they occur
- Coordinating flow of information and client care with the referring Sleep Testing Facility
- Seeking to continuously improve the operation of the office by evaluating processes and workflow and participating in other quality improvement activities




- Ability to work independently without direct supervision and as part of a team; have strong organizational, communication and interpersonal skills

Qualifications:

- Minimum High School Diploma required; higher education experience in health science or related field is considered an asset
- Sales and administrative experience are preferred
- Excellent interpersonal communication (verbal and written), organizational and presentation skills
- Positive, skilled, healthcare-oriented demeanor, passion for patient care within your community
- Detail oriented with ability to multitask
- Strong computer literacy; proficient in in business tools such as Microsoft Office Suite including Word, Excel, Outlook

Job Details:

- Job Type: Full time, Permanent
- Schedule: Monday – Friday, 9:00 AM – 5:00 PM
- Location: Milton, ON
- Salary: $22.00 - $25.00 per hour

Vacancy Disclosure: this posting represents a current, existing vacancy within our organization. AI Use Statement: MedSleep uses artificial intelligence (AI) tools to assist in screening and evaluating candidate information. AI is used to ensure consistency, fairness, and efficiency in the recruitment process. All decisions are guided by human oversight and in compliance with Ontario's Employment Standards Act (ESA). By submitting your application, you consent to the use of AI for these purposes.

Pay: $22.00-$25.00 per hour

Expected hours: 40.0 per week

Benefits

- Company events
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- Paid time off
- RRSP match
- Store discount
- Vision care

Experience:
- Sales administration: 1 year (preferred)
- Administrative: 1 year (preferred)

Work Location: In person

📌 Patient Care Coordinator (Milton)
🏢 Ontario Sleep Care - Ottawa West
📍 Milton