Patient Care Manager Maternal Child Program

Status: Temporary Full Time (~18 months)

Department: PGM MGT: WOMEN/CHILD

Program: Women & Childrens Healthcare

Days, Evenings, on-call - 8 Hour Shifts (Subject to Change)

Lakeridge Health Oshawa

Wage Schedule: $58.050 - $81.960 per hour

Vacancy: (phone hidden)

Lakeridge Health is more than a hospital. It is a health network that includes five hospitals, a long-term care home, a community-based surgical centre, and more than 30 community sites across the Durham Region. Guided by our vision of One System.

Best Health. and supported by a dedicated team of nearly 9,000 staff, physicians, and volunteers, Lakeridge Health is a place where the best people want to start, grow, and finish their careers in health care. We are focused on fostering an environment that’s inclusive, compassionate, innovative, and joyful. This is Lakeridge Health!

DUTIES AND RESPONSIBILITIES

Reporting to the Director of Women and Children's Healthcare Program, the Patient Care Manager provides management and leadership in the on-going development, implementation and continuous quality improvement of all services within the Maternal Newborn Program. This role will provide management of the day-today operations of the Maternal Newborn program, including including prenatal care, labour and delivery, postpartum care and obstetrical ambulatory services. The leader will provide, in collaboration with CPL and other leadership peers, staff supervision and support human resource planning, including conducting performance appraisals, monitoring competency assessment processes for staff and supporting the ongoing education, mentorship and continued development of Obsterical services.

Responsibilities will include management of the budget and finance related activities to ensure and effective operations and ensuring unit performance metrics are met in order to deliver high quality care.

This leader will facilitate the provision of high standards of patient care through the promotion of evidence-based practice and ongoing continuous improvement processes in collaboration with the Clinical Practice Leader (CPL). This role will facilitate a safe environment grounded on learning, quality and inclusive and equitable culture, where evidence-based knowledge is the driver to optimize the patient's outcomes and experiences.

You will also be responsible for project & change management initiatives that are in line with program and organizational strategic plans.



This role will provide program cultural enrichment by designing, implementing and facilitating initiatives and strategies to develop psychologically safe environments focused on team development, IDEAA principles, appreciation of differences and delivery of quality, safe care delivery that is consistent for all who enter our doors. The role will also provide consultation and support to all members of the team seeking to initiate cultural enrichment related work.

QUALIFICATIONS

- BScN required, with current registration in good standing with the College of Nurses of Ontario;
- Master's degree or current enrollment in a Master's program (preferred);
- 5-10 years progressive leadership experience: management, change management, quality improvement, project management - required
- Significant related nursing clinical experience in labour and delivery, pre and postpartum care preferred;
- Demonstrated strategic leadership and planning, critical thinking, problem-solving, emotional intelligence, cultural sensitivity and sound decision-making skills.
- Demonstrated commitment to equity, diversity, inclusion and belonging, with experience fostering culturally safe, respectful and inclusive environments for patients, families and staff
- Proven ability to lead and engage high-performing teams, empower staff toward common goals, support professional growth and development, and achieve measurable organizational results.
- Demonstrated ability to coach, mentor and develop staff, build team capacity, and support skilled and evidence-informed practice.
- Proven management skills including financial, human resources, quality improvement, change management, evaluation and planning and utilization management skills;
- Proven superior verbal and written communication skills;
- Demonstrated ability to facilitate positive outcomes through effective negotiation, conflict management/resolution;
- Proven skills in system collaboration through the development of community and hospital partnerships;
- Proven good attendance record with capability of maintaining this same standard.




- Creating a culture of safety through in your communication (written and verbal) and interpersonal skills;
- Demonstrated commitment to our core values of Inclusion, Compassion, Innovation, Teamwork, and Joy
- Demonstrated ability to use quality, safety, patient experience and performance data to identify opportunities for improvement, implement initiatives and evaluate outcomes
- Demonstrates a commitment to customer service when dealing with patients, colleagues, volunteers and other members of the community and public.
- Demonstrated understanding of and, commitment to Lakeridge Health's comprehensive safety program and practices including staff, patient, and environmental safety and participation in regular in-service education in this area

At Lakeridge Health, we value inclusion and diversity. We are committed to fostering a culture that is respectful, inclusive, and accessible. We are committed to employing a workforce that is representative of the diverse community we provide services to and welcome applications from all qualified applicants from all backgrounds. Accommodation will be provided in all parts of the recruitment and assessment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require any accommodation at any point during the application and hiring process, please contact [email protected] .

Unless specifically stated, all job postings at Lakeridge Health are to fill existing vacancies within our organization. Lakeridge Health may use artificial intelligence (AI) tools as part of the recruitment and screening process. A member of our Talent Acquisition team is actively engaged in the Recruitment and Selection process to ensure a fair and thorough assessment of applicants.

Lakeridge Health thanks all those who apply, however, only candidates considered for an interview will be contacted.

CONDITIONS OF EMPLOYMENT:

The terms and conditions of employment are in accordance with Lakeridge Health's policies and procedures.

Successful External applicants must provide a satisfactory Criminal Investigation Reference for the vulnerable sector, dated within the past six (6) months.

Lakeridge Health is committed to providing a safe and healthy work environment for all team members and patients. Recent Lakeridge Health team members will be required to complete a Pre-employment Health Assessment as a condition of employment.

📌 Patient Care Manager Maternal Child Program (Oshawa)
🏢 Lakeridge Health
📍 Oshawa