Acuity Ophthalmology is seeking an enthusiastic, friendly, professional, and detail-oriented Patient Care Coordinator to join our growing team. This position is ideal for someone who enjoys working with patients, thrives in a fast-paced healthcare environment, and is committed to providing exceptional patient care.

Acuity Ophthalmology prides itself on outstanding care for our patients and a dynamic team environment. We are a friendly and modern office with three ophthalmologists, providing cutting edge clinical medicine in the clinic and surgical procedures at Holy Cross Hospital.

As the first point of contact for our patients, the Patient Relations Coordinator plays a critical role in creating a welcoming and efficient experience while being deeply integrated in the daily operations of our ophthalmology clinic.

Position Details

- Job Title: Patient Relations Coordinator
- Location: Calgary, AB
- Job Type: Full-Time / Part-Time
- Schedule: Monday to Friday, daytime hours
- Compensation: Competitive wage based on experience

Responsibilities

- Greet and check in patients in a courteous and professional manner
- Answer and direct incoming telephone calls
- Schedule, confirm, and reschedule patient appointments
- Register new patients and update patient information accurately
- Verify and triage referrals and ensure patient records are complete
- Manage incoming and outgoing correspondence, including faxes and emails
- Collect and process payments when required
- Maintain patient confidentiality and comply with privacy regulations
- Assist physicians and clinical staff with administrative tasks
- Keep the reception area organized and welcoming
- Perform other clerical duties as assigned

Qualifications





- At least one year of experience in patient relations or medical office reception is required
- Experience in an ophthalmology, optometry or specialty clinic is an asset
- Strong customer service and interpersonal skills
- Excellent verbal and written communication skills
- Strong organizational and multitasking abilities
- Ability to work efficiently in a busy setting
- Proficiency with computers, electronic medical records (EMR), and Microsoft Office
- Attention to detail and accuracy in data entry
- Professional, dependable, and team-oriented attitude

Preferred Skills

- Knowledge of medical terminology
- Experience with appointment scheduling systems
- Familiarity with Alberta Health billing processes is an asset
- Ability to handle sensitive information with discretion

What We Offer

- Supportive and collaborative work environment
- Opportunity to work alongside a dedicated ophthalmology team
- Ongoing training and career development
- Competitive compensation
- Health and wellness benefits

How to Apply If you feel you could be an asset to our clinic with your skills and experience, please submit your resume and a brief cover letter outlining your qualifications and interest in the position.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Acuity Ophthalmology is committed to providing an inclusive and respectful workplace and welcomes applications from all qualified candidates.

Job Types: Full-time, Part-time

Pay: $22.00-$26.00 per hour

Expected hours: 35.0 – 40.0 per week

Benefits

- Company events
- Extended health care
- Life insurance
- On-site parking
- Paid time off

Experience:
- Customer service: 2 years (required)

Language:
- English (required)

Location:
- Calgary, AB (required)

Work Location: In person

📌 Patient Relations Coordinator (Calgary)
🏢 Calgary Ophthalmology
📍 Calgary