Patient Success Concierge at a Fast-Growing and Locally Respected Hearing Care Practice.

This isn’t just a “job.” It’s an opportunity to be part of a locally respected and passionate team that has built a stellar reputation as the most caring, trustworthy, and experienced hearing care groups in Nanaimo and Parksville.

We’re now seeking somebody that wants to join our team, show us the commitment that we’ll show them, and be part of shaping our future as a Patient Success Concierge.

The truth is, we’ve developed a very special culture, and we’re absolutely committed to maintaining it. The person that we hire has to be a great fit, and we’re prepared to wait until the perfect match comes along.

Although your experience plays a key role in this process, your personality traits and attitude are the number one priority. If this is how your co-workers and friends would describe you, then we may be the ideal match:

- Always happy, smiles a lot, positive attitude, always a pleasure to be around.
- Friendly, warm, an extrovert, a people person – and comes across the very first time you meet someone, even on the telephone.
- Patient, compassionate, helpful – especially with older people. Even temperament, calm, always pleasant, unflappable. Has a knack for being able to turn a frown into a smile.
- Committed, dedicated, a great teammate, pitches in without being asked, puts team accomplishments ahead of individual accomplishments.
- Accurate, detailed, gets things right, double checks their own work, makes very few mistakes.
- Owns it: Accepts responsibility, credits others for successes, and accepts responsibility for failures. Always finds a constructive way to solve a problem.
- Coachable, doesn’t get defensive, accepts feedback with a positive attitude. Always looking for ways to grow and improve.
- Reliable, dependable, doesn’t just arrive on time.



Often comes in a little early to make sure they’re prepared for the day; willing to stay late when there’s work that needs to be done.

These statements also describe the people you’ll be working alongside, meaning that you’ll quickly discover that this is much more than a group of co-workers, but it feels like “your kind of people.” We have spoken about whether you’re the right fit for this role and you’re still reading this, which indicates that you have the personality traits/attitude that we’re looking for. So, let’s now look at the specific duties of the role.

As a Patient Success Concierge, the right candidate will play a critical role in helping deliver patient success.

You will be the engine that powers the business by helping patients to secure appointments, helping our hearing care specialists to be best prepared, and delivering the concierge service that we’ve built our reputation upon as patients walk through the door.

We have a big belief that is echoed throughout the team. Although it’s just another patient for us, it's a life event for them. Your job will be to ensure that this is felt by them when they walk through the door.

Duties include

- Managing internal phone calls to schedule patients’ appointments (this is not simply finding available dates/times ... this is having empathy toward the patient, helping guide them toward an appointment, and ensuring they feel confident/reassured).
- Managing the schedule of your hearing care professionals to ensure that new patients can access appointments, existing patients continue to receive high levels of care, and the day-to-day operations run as smoothly as possible.




- Ensuring the hearing care professionals are best prepared for appointments with relevant notes/information to maximize the patient experience.
- Welcoming patients as they arrive, greeting them like they’re the most important person in the world, and delivering a service that has them feeling part of our “family.”
- Being instrumental to the ordering process of hearing devices, parts and repairs, building great relationships with our manufacturer partners, and managing timelines.

If the above sounds like the kind of role that you have been waiting for, at the type of business that you want to be part of, then here’s what we’re looking for from you:
- Sales and customer service experience
- Basic typing and computer skills
- Ability to work independently

As you’re still reading this, then you must like the sound of our culture, believe you’re the right personality fit for the role, and have the experience/qualifications that we’re looking for. So, let’s discuss the salary and benefits of being part of this journey.

The rate is offered at $23-$25/hr and includes a career path that can lead to growth opportunities for individuals that seek development, growth, and further responsibility.

This position is supported with a competitive health and dental plan.

If you believe that this is the right fit for both you and us, then we would love to talk.

Please send your resume over as well as any additional information that you believe will make you stand out and capture our attention.

We very much look forward to hearing from you.

P.S. Please indicate your willingness to work full time in Nanaimo and your experience or interest in sales.

P.P.S. Please email your resume in PDF format to [email protected]

Job Type: Full time

Pay: From $23.00 per hour

Expected hours: 35.0 per week

Benefits

- Dental care
- Extended health care
- Paid time off

Work Location: In person

📌 Patient Success Concierge (Nanaimo)
🏢 Nanaimo Hearing Clinic
📍 Nanaimo