Ian Anderson House Hospice

Personal Support Worker – Casual/Relief - 8 hour shifts

General Description The Personal Support Worker, under the supervision of the Home Coordinator, supports Ian Anderson House’s current strategic and operational plan by providing high-quality, end-of-life care to the residents at Ian Anderson House. End-of-life care pertains to residents’ activities of daily living, personal care requirements, and psychological, emotional, and social concerns. As a member of the IAH team, the PSW is also responsible for providing support services consistent with the philosophy, values, and goals of IAH.

Core Job Responsibilities

- Assist in the provision of resident-centered, culturally relevant, palliative end-of-life care to residents and their families, including observing, reporting, documenting, and transferring accountability in accordance with the care plan.
- Perform personal care, which may include bathing/hygiene, grooming, mouth care, dressing, undressing, positioning, lifting, and transferring.
- Ensure that care is provided to each resident in a versatile and individualized manner, respect the resident’s and/or the family’s choices for activities of daily living, for example, bathing and the time of meals.
- Prepare meals as required, assist with feeding, and observe safe swallowing of foods, fluids, and medication.
- Greet each resident at the beginning of each shift and assess comfort level.
- Actively participate in “report” at the beginning and end of each shift. Advising the Home Coordinator and RN of any noticeable changes in a resident’s condition.
- Maintain daily notes/task sheets and communication book. Complete incident reports if required.




- Complete a check of each resident continuously during all shifts. Be familiar with the various equipment used for the resident’s comfort.
- Perform housekeeping duties as per the posted schedule.
- Respect the privacy of the resident, maintain confidentiality, and respect personal issues and lifestyles of residents, families, and co-workers.
- Develop job-related knowledge and skills by making use of training and learning opportunities.
- Promote teamwork among IAH and agency staff, residents, families/visitors, and volunteers so that everyone works cooperatively to achieve the goals of IAH and of each individual resident.
- Maintain a warm and friendly atmosphere in the hospice by dressing and speaking in a professional manner.
- Promote and maintain a safe environment for residents and their families, care partners, self, and others, including recognition of environmental and personal safety risks, the implementation of infection prevention and control measures, and emergency first aid procedures that are in keeping with the care plan, IAH’s policies and procedures, and the OHSA. Report any known health and safety hazards or violations to the Home Coordinator or Hospice Director.
- Practice universal precautions and use personal protective equipment required by IAH, for example, wearing gloves or masks. Report any unsafe working conditions, equipment malfunctions, and repair needs.




- Ensure that a minimum of one support staff member is in the resident area at all times.
- Perform other duties as assigned by the Home Coordinator or Hospice Director.

Qualifications & Working Conditions The Personal Support Worker will possess:

- Experience in end-of-life palliative care is an asset.
- Willing and able to complete education courses.
- Ontario Secondary School Diploma (OSSD), or equivalent.
- Personal Support Worker Certificate from a recognized and registered post-secondary institution (e.g., college) or program.
- The ability to communicate effectively (both written and verbal), and to work cooperatively and collaboratively with others to achieve collective goals as outlined in the PSW Team Charter.

The Personal Support Worker will be expected to:
- Follow all IAH policies and operating procedures, safety protocols, and working guidelines.
- Be able to manage the stressors associated with end-of-life care, including, but not limited to, emotional outbursts from families, aggressive behaviors, and grief - anticipatory and immediate.
- Works collaboratively and effectively within a team-oriented environment.
- Interact with residents, families/visitors, staff, volunteers, and donors if required. Fully participate in IAH’s commitment to creating a safe, compassionate, and productive work environment.
- Attend IAH events as required.

Job Type: Casual Pay: $26.55-$31.60 per hour

Benefits

- On-site parking

Ability to commute/relocate:
- Oakville, ON L6J 7X2: reliably commute or plan to relocate before starting work (required)

Education:
- Secondary School (preferred)

Work Location: In person

📌 Personal Support Worker (Oakville)
🏢 Ian Anderson House
📍 Oakville