Join a growing, patient-focused physiotherapy clinic!

Balance Physiotherapy is a multidisciplinary rehabilitation clinic in Toronto specializing in providing care to individuals with neurological injuries and conditions. Our busy 5000 sq. ft. clinic has been operating since 2004 and includes 2 gyms, a heated above ground pool and 7 private treatment rooms. We are a compassionate group of clinicians who pride ourselves with fostering a supportive environment while providing exceptional care to the community.

Learn more about us at: www.balancephysiotherapy.com

Balance Physiotherapy is looking for an experienced, organized and personable Clinic Administrator / Patient Care Coordinator to join our team.

This is more than a traditional front-desk position. We are looking for someone who takes ownership, enjoys working with people, is comfortable juggling multiple priorities, and takes pride in keeping a busy clinic running smoothly.

You will be an important part of the patient experience and will work closely with our physiotherapists and healthcare team.

What you’ll be responsible for

- Welcome patients and create a warm, qualified first impression
- Manage incoming phone calls, emails and patient inquiries
- Schedule, confirm and optimize patient appointments
- Communicate effectively with patients regarding appointments, clinic policies and treatment plans
- Handle patient concerns professionally and help resolve issues as they arise

Clinic administration

- Manage patient payments, receipts and daily transactions
- Process extended health benefit claims and assist patients with insurance questions
- Complete administrative tasks related to WSIB, MVA and other third-party payers
- Maintain accurate patient records and documentation
- Work with our electronic medical records (EMR) system
- Monitor appointment schedules and help maximize therapist utilization
- Assist with general administrative and operational tasks to keep the clinic organized

Team support





- Communicate closely with physiotherapists and other members of the clinical team
- Help coordinate the flow of patients throughout the clinic
- Contribute ideas that improve clinic efficiency and the patient experience

We’re looking for someone who

- Has 2+ years of experience in a medical, healthcare, dental, physiotherapy, chiropractic or other patient-facing administrative environment
- Is highly organized and detail-oriented
- Is friendly, professional and genuinely enjoys interacting with patients
- Can confidently manage multiple tasks without becoming overwhelmed
- Has excellent verbal and written communication skills
- Is comfortable handling payments, billing and confidential information
- Is technologically comfortable and able to learn new software quickly
- Can work independently and use good judgment
- Is reliable, punctual and takes ownership of their responsibilities
- Has a positive, team-oriented attitude
- Is looking for a long-term position, rather than simply a temporary job

Experience with physiotherapy/rehabilitation clinics, extended health benefits, WSIB, MVA billing or clinic EMR systems is an asset.

What we offer

- $22–$25/hour, based on experience and qualifications
- Full-time, reliable employment
- A professional and supportive clinical environment
- A collaborative team of healthcare professionals
- The opportunity to take ownership of the administrative side of a busy clinic
- Training and support to help you succeed
- Opportunity for increased responsibility and growth within the clinic as we continue to expand

How to apply Please submit your resume and a brief cover letter to Silvia Guido at [email protected] explaining why you think you would be a solid fit for a busy physiotherapy clinic and what you enjoy most about working with healthcare teams.

We thank all applicants for their interest; however, only candidates selected for an interview will be contacted.

Pay: $22.00-$25.00 per hour

Benefits

- Company events
- On-site parking

Work Location: In person

📌 Physiotherapy Clinic Administrator / Patient Care Coordinator (North York)
🏢 Balance Physiotherapy
📍 North York