NOTE:

Assignment Type: This position is listed as Onsite; the resource is expected to work 7.25 hours per calendar day between the standard working hours of 8:00-5:00 PM (excluding lunch breaks) every Monday to Friday inclusive at the identified OPS office location.

Extension/Amendment Attestation:

Extensions are permitted only to the extent of unused contract days and/or remaining contract funds. No additional funds will be added beyond the maximum contract value, including any extension options set out in the original SOW.

HSC may exercise its option to extend the SOW beyond October 5, 2027, provided that the Master Service Agreement is extended. Any such extension shall be on the same terms, conditions, and covenants as those contained in the SOW.

———-

Deliverable

- Ensure Accessibility standards are met (AODA)
- Design of hosting technology solutions based on the client’s service specifications, standards, policies, best practices
- Planning, implementing and supporting complex CRM systems
- Documenting processes and technical designs and updating build books
- Configurating and integrating Salesforce with other applications using web services or other mechanisms
- Ensure development of application solution is implemented and in accordance with the business requirements
- Designing, developing, and implementing web applications that work across modern browsers and various platforms and mobile devices
- Conducting research and assessment of options for technical design issues
- Contributing to design/development project plans, including work breakdown and resources estimates
- Ensure unit testing meets expected functionality requirements
- Support User acceptance testing, defect management
- Ensuring compliance with architecture framework and system standards, and Agile Development Methodology
- Leading-edge technologies, design criteria including usability, security, and privacy for web and mobile applications
- Knowledge transfer and documentation as prescribed by the Project Manager and Manager
- Developing and maintaining system design models, program codes, technical documentation, and specifications
- Ensure development of application solution is implemented and in accordance with the business requirements.

Experience Requirements

Public Sector Experience

- 5+ years of experience
working in the healthcare industry, specifically in maintaining and
supporting systems such as Long-Term Care,



Electronic Medical Records
(EMRs), Hospital Information Systems (HISs), Clinical Assessment tools,
and Ontario Healthcare Reporting Standards (OHRS) compliant
- Knowledge of personal health information protection legislative requirements and how they apply to developing and maintaining healthcare systems containing personal health information, preferred

5%

Salesforce Experience

- 5+ years of experience
(including recent experience) solutioning and hands-on configuring in
Salesforce
- Salesforce Certified Platform
Developer I
- Salesforce Certified
OmniStudio Developer
- Salesforce Certified
Experience Cloud Consultant
- Salesforce Certified
Administrator
- 3+ years experience with LWC

- Salesforce Dynamic Forms.

30%

Design, Analysis, Development and Configuration

- Demonstrated
experience supporting, developing, maintaining, and configurating
Salesforce solutions
- Hands-on
experience configurating and troubleshooting of issues in Salesforce
implementation and its integration with subsidiary systems in
Development and Production environments
- Demonstrated
experience configurating and integrating Salesforce with other
applications using web services or other mechanisms
- Demonstrated
experience designing and supporting the development of prototypes and
proof of concepts
- Demonstrated
experience conducting root cause analysis to troubleshoot and resolve
defects/incidents resolve issues
- Demonstrated
experience documenting build books, working with staff on actual
implementation document performance measures of the recent environments
- Experience
conducting fit/gap analysis between high-level requirements and
Salesforce Public Sector capabilities
- Experience
conducting diagnostics and determining methods to help incident
management
- Experience
implementing AODA compliant solutions
- Experience
with Vlocity platform capabilities, including FlexCards, DataRaptors,
Integration Procedures, Calculation Matrices and Procedures,
OmniScripts, Vlocity Data Model, and Salesforce.com Lightning Web




Components (LWC)
- Experience
on Integration: Salesforce with Internal Applications
- Should
have clear understanding on Security settings, governor limits, platform
limitations
- Positive
experience in implementing Continuous Integration/Continuous Delivery
(CI/CD) preferably worked in Salesforce implementation project
- Should
be comfortable working in Agile – epics, user stories, features, story
points, etc.

- Knowledge
on MuleSoft is a plus.

35%

Management and Communication Skills

- Strong verbal and written
communication skills
- Strong interpersonal and
negotiation skills
- Strong consulting skills to
engage with all stakeholders
- Demonstrated experience
monitoring progress, resolving problems and reporting regularly to
business and I⁢ management decision-makers
- Demonstrated experience
developing and/or supporting the development of training and
communication materials in support of large system implementations

- Demonstrated team player with
a track record for meeting deadlines

15%

Analytical and Problem-Solving Skills

- Excellent
analytical, problem-solving, and decision-making skills
- Proven
and demonstrable troubleshooting and analytical experience
- Demonstrated
experience in analyzing and resolving any problems, issues, or concerns
with systems applications, hardware, software, or telecommunications
- Experience
with providing application fixes to support the user acceptance testing
and deployment activities
- A
motivated, flexible, detail-oriented, and creative team player with
perseverance, excellent organization and multi-tasking abilities, and a
proven track record for meeting strict deadlines
- Testing
and deployment activities.

15%

Supplier Comments

Closing Date/Time: 2026-10-14, 1:30 p.m.

Max submission: 1 (one)

Assignment Type – 5 days Onsite

MUST HAVES

- Demonstrated Hands On – experience designing, supporting, developing, maintaining, and configurating Salesforce solutions
- Salesforce Certified Experience Cloud Consultant
- Experience with Vlocity platform capabilities, including FlexCards, DataRaptors, Integration Procedures, Calculation Matrices and Procedures, OmniScripts, Vlocity Data Model, and Salesforce.com Lightning Web Components (LWC)
- Salesforce Dynamic Forms.
- Experience implementing AODA compliant solution

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📌 33036 LTC Digi Solutions – Sr Solutions Designer CRMHealthServices Cluster (Toronto)
🏢 Softline Technology
📍 Toronto