Program Coordinator

Big Brothers Big Sisters of Wood Buffalo in Fort McMurray, AB

2 Full-Time Positions | 37.5 Hours/Week | $26.00–$33.00/Hour

Two Positions. One Mission.

As a Program Coordinator, no two days will look quite the same. You may be welcoming a young person and their family into the program, preparing a volunteer to become a mentor, facilitating a group in a school, supporting an existing match, connecting with a community partner, or helping coordinate an event.

Along the way, you’ll have the chance to see the impact of those connections firsthand; whether that means a young person growing in confidence, feeling more supported, or beginning to recognize their own potential. That is what this role is about.

Big Brothers Big Sisters of Wood Buffalo is currently hiring two Program Coordinators to help deliver meaningful mentoring programs for children and youth across our community. We’re looking for people who are organized, thoughtful, comfortable connecting with others, and genuinely motivated by building relationships that matter.

What This Role Looks Like The Program Coordinator supports children, youth, families and volunteers throughout the mentoring experience. You’ll be involved from the beginning; helping with intake, assessment and training while supporting participants as mentoring relationships develop.

You’ll also work closely with schools, community organizations and other partners to help ensure programs are accessible, well coordinated and responsive to the people we serve. This role brings together relationship-building, facilitation, case management, administration and community engagement.

You’ll have the opportunity to:

- Coordinate, facilitate and evaluate mentoring programs, activities and events
- Complete participant and volunteer intakes and assessments
- Facilitate pre-match training and other program-related learning
- Support children, youth, families and volunteers throughout mentoring relationships
- Conduct match monitoring and support mentoring relationships through closure
- Maintain accurate and timely case notes and program documentation
- Maintain participant information within Dynamics CRM
- Build and maintain solid relationships with schools, community agencies and partners
- Facilitate programming and presentations for children, youth, adults and volunteers
- Support BBBSWB events, fundraising initiatives and community activities
- Provide program updates and reporting to the Executive Director
- Help identify opportunities to strengthen programs and improve the participant experience

What We’re Looking For





- You’re able to adapt while still being professional, approachable and consistent.
- Plan, coordinate, facilitate and evaluate mentoring programs, activities and events
- Someone who can connect with many different kinds of people and make those interactions feel genuine

You’re someone who:
- Builds trust while maintaining appropriate professional boundaries
- Communicates clearly and respectfully
- Is comfortable facilitating groups and having one-on-one conversations
- Can handle sensitive or challenging situations with maturity and sound judgment
- Is organized and able to manage multiple priorities
- Follows through and pays attention to the details
- Can work independently while still being a strong member of a team
- Enjoys building relationships within the community
- Wants their work to have a meaningful and visible impact

Education & Experience Because this role works directly with children, youth and families, there are specific education and experience requirements connected to Big Brothers Big Sisters of Canada Child Safety Standards. Candidates must have:

- A minimum two-year post-secondary diploma in education, human services, social services, psychology, family sciences or another related field
- A minimum of two years of experience working with children and youth ages 6–18 and/or their families
- Experience working within education, social services, nonprofit, community services or a comparable environment
- Experience in youth programming, mentorship, case management, volunteer coordination or community-based services would also be an asset
- Experience facilitating groups of children, youth, adults and/or peers
- Strong written and verbal communication skills
- Strong organization, problem-solving and conflict-resolution skills
- Strong interpersonal and relationship-building abilities
- A Bachelor’s degree in a related field is considered an asset
- The ability to establish appropriate professional boundaries when working with children, youth, families and volunteers.
- The ability to build respectful and culturally responsive relationships with people from diverse backgrounds and communities
- The ability to work independently while contributing effectively as part of a team
- Strong computer skills,



including proficiency with Microsoft Office applications and the ability to learn database and case-management systems such as Dynamics CRM

Additional Requirements

- A valid Class 5 driver’s licence
- Reliable access to a personal vehicle; travel to surrounding communities is a requirement for this position
- The ability to provide a satisfactory Criminal Record Check and Vulnerable Sector Check
- The flexibility to occasionally work evenings and weekends to accommodate families, volunteers, programming and fundraising events
- Evening and weekend commitments may occur a few times or more per month depending on program and organizational needs

Big Brothers Big Sisters of Wood Buffalo offers:

- Salary range: $26.00–$33.00 per hour
- Three weeks of paid vacation and 12 personal/wellness days
- Employer-paid medical and dental benefits
- Paid time off between Christmas and New Year’s Day, separate from annual vacation
- Mileage reimbursement at the applicable CRA rate
- A full-time Monday-to-Friday core schedule
- A role with variety, autonomy and strong community connection

Why Big Brothers Big Sisters of Wood Buffalo? Big Brothers Big Sisters of Wood Buffalo exists to ignite the power and potential of young people through mentorship. Our programs help young people build confidence, develop meaningful relationships and strengthen their connection to the community.

For the people working behind those programs, the impact is not abstract. You meet the young people. You know the families. You support the volunteers. You see the relationships develop.

And you have the opportunity to see what happens when someone feels supported, connected and believed in.

How to Apply

If this sounds like the right fit for you, we’d love to hear from you. Please send your resume and cover letter to [email protected]. In your cover letter, tell us a little about what interested you in the role and the experience you would bring to the Big Brothers Big Sisters of Wood Buffalo team. We look forward to hearing from you!

Pay: $26.00-$33.00 per hour

Expected hours: 37.5 per week

Benefits

- Dental care
- Extended health care
- On-site parking
- Paid time off
- Wellness program

Application question(s):
- Do you currently have a reliable vehicle and acceptable drivers abstract?
- Are you currently local to Fort McMurray?

Experience:
- working with children and families: 3 years (preferred)
- program coordination or support: 3 years (preferred)
- office or administrative: 3 years (preferred)

Licence/Certification:
- Class 5 Licence (preferred)

Work Location: In person

📌 Program Coordinator (Fort McMurray)
🏢 Big Brothers Big Sisters Association of Wood Buffalo
📍 Fort McMurray