Posting Date: October 8, 2026

Closing Date: October 15, 2026

Hours/week: 30 hours/week

Schedule: Wed: 10am-4:30pm, Thurs-Sat: 9am-5:30pm

How to apply: Online through ICCS Career Center

Classification: Excluded from Union

Reports to: Executive Director

Salary Grid: MGR1

POSITION PURPOSE

This position is temporary for a minimum of 3 months dependent upon the return of the incumbent with a anticipated start date of October 18, 2026.

The Program Manager – Community Mobile Hub is responsible for the overall leadership, planning, administration, and day-to-day operation of ICCS Community Mobile Hub. The position ensures services are delivered safely, effectively, and consistently with ICCS policies, contractual obligations, budgets, and the organization's values and service approach.

The Program

Manager provides leadership to staff, oversees program operations and resources, develops community partnerships, and ensures services remain accessible, respectful, low-barrier, and responsive to community needs.

KEY RESPONSIBILITIES

1. Program Management

- Oversee the day-to-day operation of the Community Mobile Hub.
- Develop and implement program plans, procedures, and service strategies.
- Monitor service delivery and address operational issues.
- Ensure programs meet contractual, organizational, and regulatory requirements.
- Identify emerging community needs and recommend program improvements.

2. Staff Leadership

- Provide leadership, direction, coaching, and support to Community Mobile Hub staff.
- Maintain appropriate staffing levels and participate in recruitment and hiring.
- Support onboarding, training, performance management, and staff development in collaboration with HR.
- Promote teamwork, accountability,



professional boundaries, and a respectful workplace.

3. Mobile Hub Operations

- Ensure the Mobile Hub provides low-barrier access to food, basic necessities, hygiene supplies, harm reduction supplies, information, and referrals.
- Ensure outreach is delivered in accordance with established safety and operational procedures.
- Ensure staff maintain appropriate boundaries and do not enter unsafe, isolated, concealed, or unauthorized areas.
- Ensure the Mobile Hub remains a welcoming and respectful point of connection for community members.

4. Safety and Risk Management

- Maintain safe operating practices for staff, volunteers, participants, and the public.
- Respond to and follow up on incidents, safety concerns, and operational risks.
- Provide direction during challenging or emergency situations.
- Maintain required on-call availability and responsiveness.

5. Budget and Resources

- Develop, monitor, and manage assigned program budgets.
- Monitor expenditures and address budget variances.
- Ensure appropriate management of program supplies, equipment, and Mobile Hub resources.

6. Community Partnerships

- Develop and maintain positive relationships with community organizations, government agencies, funders, service providers, and other stakeholders.
- Establish effective referral and service connections.




- Represent ICCS professionally within the community.

7. Reporting and Evaluation

- Monitor program outcomes and service activity.
- Prepare required internal, contractual, and funder reports.
- Lead annual program outcome and performance reporting.
- Identify opportunities for continuous improvement.

8. Management Team

- Participate as a member of the ICCS management team.
- Contribute to organizational planning, policy development, and strategic initiatives.
- Provide input on operational and organizational issues.

9. Other Duties

- Perform other related duties as required.

QUALIFICATIONS

Education

- University degree in a discipline relevant to ICCS requirements or an equivalent combination of education, training and experience.
- Current First Aid and Naloxone certification.
- Managing Hostile Interactions, Non-Violent Crisis Intervention, or similar training.

Experience

- A minimum three (3) years’ progressively more responsible program management, financial, supervisory/leadership and relevant experience or an equivalent combination of education, training and experience.
- Experience in community services, homelessness, mental health, substance use, harm reduction, housing, or outreach is preferred.

KNOWLEDGE, SKILLS & ABILITIES

- Knowledge of substance use, mental health, homelessness, harm reduction, recovery, and Housing First principles.
- Understanding of trauma-informed, person-centred, and low-barrier service delivery.
- Solid leadership, communication, organizational, and problem-solving skills.

Core Competencies

HEART

COMPASSION

INTEGRITY

Specialized Competencies

COLLABORATION

DEPENDABILITY

EMPOWERING OTHERS

INITIATIVE

LEADERSHIP

📌 Program Manager - Community Mobile Hub - Temp Part-Time Salary (Nanaimo)
🏢 ISLAND CRISIS CARE SOCIETY
📍 Nanaimo