This position is on a 6-month contract with potential to transition to full-time.

Position Summary

This role will maintain a high level of professionalism with internal and external customers while contributing to our friendly environment with an upbeat and positive attitude. This role combines project coordination with aftermarket parts coordination. Duties and responsibilities include the following:

Project Coordination:

· Work with the Project Managers to maintain, revise and update information in existing and new project files

· Coordinate project activities from order entry in Epicor through project completion, with primary responsibility from the start of shipping to site through start-up and warranty

· Oversee customer purchase order entry in the Epicor ERP system

· Coordinate customer ship dates and delivery/shipping arrangements (tagging, skidding per floor, etc.) with production for assigned projects

· Sends order acknowledgments to reps and customers

· Acts, with the Project Managers, as the customer’s point person for confirmed ship dates, deliveries and crisis management issues (shipment delays, production concerns, etc.)

· Maintain key relationships between reps/site contacts and service technicians

· Build and maintain skilled relationships with carriers to secure cost-effective freight quotes and prompt delivery of shipments

· Follow up with technicians and customers, seeing issues through to completion

Aftermarket Parts Coordination:





· Respond to customer enquiries about aftermarket parts by phone and email

· Provide and maintain spare parts lists and serial numbers for customers

· Verify part requirements and prepare quotes for aftermarket sales

· Processes aftermarket quotes and orders in eRep and Epicor ERP

General:

· Create invoices in Epicor for project and aftermarket shipments and email them to customers promptly, in line with project draw cycles where applicable

· Assist in preparing shipping documentation (pack slips, BOLs, commercial invoices, shipping labels) for project and parts orders as required

· Assist with annual inventory count preparations

· Follow all established processes and procedures and identify opportunities for continuous improvement

· Complies with, and maintains an understanding of all Quality, Environmental, Health and Safety policies and procedures

· Performs other duties as assigned

Skills and Experience:

· Minimum 3 years previous experience in a similar role in a manufacturing environment

· Working knowledge of Microsoft Outlook and Excel

· Excellent communication skills, both written and verbal

· Strong customer service and organizational skills

· Strong analytical and troubleshooting skills

· Ability to maintain a high level of accuracy

· Ability to work independently as well as with a team

· Previous experience using an ERP system; Epicor would be an asset

Pay: From $50,000.00 per year

Work Location: In person

📌 Project Coordinator (Fergus)
🏢 CGC Group
📍 Fergus