Reception and Settlement Intake Worker

Vernon Immigrant Services

Vernon, BC

Position Details

- Location: Vernon, BC
- Position: Full time
- Hours: 35 hours per week
- Wage: $23.00–$25.00 per hour

About Vernon Immigrant Services Vernon Immigrant Services (VIS) supports newcomers in becoming thriving and contributing members of our community. We are committed to an inclusive, welcoming, and culturally responsive environment guided by the values of Equity, Empowerment, Progress, Inclusivity, Diversity, and Collaboration.

About the Position

We are looking for a friendly, organized, and service-oriented Reception / Settlement Intake Worker to be the first point of contact for clients and visitors. This role combines front desk reception, client intake, administrative support, and coordination with our Settlement team. The successful candidate will be comfortable working with people from diverse cultural backgrounds and managing multiple priorities in a busy office.

Key Responsibilities:

- Welcome clients and visitors, answer inquiries, and direct them to appropriate staff or services.
- Answer and return phone calls and coordinate appointments with Settlement Workers.
- Support the intake process for new clients.
- Complete data entry and maintain organized client and administrative files.
- Stay informed about community programs and resources to help direct clients appropriately.
- Engage on social media, including responding to Facebook and Instagram messages.
- Prepare and print posters and information materials.
- Check and distribute incoming mail.
- Monitor office supplies and coordinate ordering,



including business cards.
- Keep the reception and common areas welcoming, tidy, and stocked with supplies.
- Provide general administrative support and perform other duties as required.

Qualifications and Skills:

- Diploma or certificate in office administration, social services, human services, or a related field is preferred.
- Experience in reception, customer service, administration, settlement services, or a related role is an asset.
- Solid communication, interpersonal, organizational, and time-management skills.
- Comfortable working with individuals from diverse cultural and linguistic backgrounds.
- Strong computer skills and ability to learn client databases and other office systems.
- Ability to handle confidential information with professionalism and discretion.
- Ability to work independently and contribute effectively to a team.
- Additional languages are an asset.

How to Apply Please submit your resume and cover letter outlining your relevant experience and interest in the position to [email protected].

Only candidates who are legally entitled to work in Canada will be considered.

VIS is committed to employment equity and an inclusive workplace. We welcome applicants with diverse backgrounds, experiences, identities, and perspectives.

Pay: $23.00-$25.00 per hour

Expected hours: 35.0 per week

Perks

- Dental care
- Extended health care
- Paid time off
- RRSP match
- Wellness program

Ability to commute/relocate:
- Vernon, BC: reliably commute or plan to relocate before starting work (required)

Location:
- Vernon, BC (preferred)

Work Location: In person

📌 Reception and Settlement Intake Worker (Vernon)
🏢 Vernon Immigrant Services
📍 Vernon