Monday-Friday: 8:30 am – 4:30 pm

Salary Range - $18.39 - $20.67 per hour

Reporting to HR

Job Summary The Receptionist is responsible for providing front-line customer service, telephone reception, and general office support for Haldimand-Norfolk Senior Support Services (H-NCSSS). As the first point of contact for clients, caregivers, and community partners, this role ensures all incoming calls and inquiries are handled professionally, triaged appropriately, and directed to the correct program or staff member.

The Receptionist plays a key role in supporting efficient office operations by maintaining a welcoming environment, assisting with administrative tasks, and providing support to Client Service Administrators (CSAs) as needed. This position contributes to a client-centered approach by ensuring timely communication, accurate information flow, and continuity of service delivery.

This position reports to the Regional Program Manager and works collaboratively with staff, volunteers, and leadership to support daily operations and organizational objectives.

Key Responsibilities

Reception and Telephone Triage

- Answer, screen, and triage incoming telephone calls in a professional and timely manner.
- Assess client and caregiver needs and direct calls to appropriate staff or programs.
- Respond to general inquiries and provide accurate information about services.
- Greet visitors and ensure a welcoming, respectful, and client-focused environment.

Client Intake and Support

- Receive and triage referrals and service inquiries.
- Collect and document accurate client information in the Client Management System (AlayaCare).
- Ensure timely communication and follow-up with clients and stakeholders.

Administrative and Office Support

- Perform general administrative duties including data entry and document preparation.
- Manage incoming and outgoing mail, emails,



and office communications.
- Maintain office supplies and support basic office coordination tasks.
- Maintain a clean, organized, and efficient reception and office area.
- Support day-to-day office operations and workflow.
- Ensure confidentiality and security of client and organizational information.

CSA Support

- Assist with scheduling, service coordination, and client updates.
- Support database entry and maintenance of client records.

Team and Organizational Support

- Collaborate with staff and leadership to support program delivery.
- Contribute to a positive team environment and continuous service improvement.
- Perform other related duties as assigned.

Required Qualifications

- Diploma in Office Administration or equivalent experience.
- Minimum one (1–2) years of reception, customer service, or administrative experience.
- Strong telephone and customer service skills, with the ability to triage calls effectively.
- Proficiency in Microsoft Office (Word, Excel, Outlook).
- Excellent communication, interpersonal, and organizational skills.
- Ability to manage multiple tasks in a rapid-paced environment.
- High level of professionalism and confidentiality.
- Successful Police Record Check as per organizational policy.

Assets

- Experience with client management systems (e.g., AlayaCare)
- Experience working with seniors or within community support services is considered an asset.
- Knowledge of community resources and senior support services is an asset.

Job Type: Full-time Pay: $18.39-$20.67 per hour

Benefits

- Dental care
- Employee assistance program
- Extended health care
- On-site parking
- Paid time off
- RRSP match
- Vision care

Ability to commute/relocate:
- Simcoe, ON N3Y 1S8: reliably commute or plan to relocate before starting work (preferred)

Experience:
- Reception/Administration: 1 year (preferred)

Work Location: In person

📌 Receptionist (Simcoe)
🏢 Haldimand-Norfolk Community Senior Support Services
📍 Simcoe