Regional Practice Manager – Dental Offices in Etobicoke

Location: Etobicoke, ON

Job Type: Full-Time, Permanent

Schedule: Approximately 35–40 hours per week

Work Location: In Person – Two Dental Offices

About Us

At The Dental Clinic and Dentistry at the Kingsway, we are committed to providing exceptional dental care and creating a welcoming, professional experience for every patient.

We are seeking a caring, experienced, and highly motivated Regional Practice Manager to oversee the operations of our two established and growing dental practices in Etobicoke.

Our offices are fast-paced, patient-focused, and supported by dedicated teams of dental professionals. The ideal candidate will be an organized, proactive leader who thrives in a dynamic setting, communicates effectively, and has a strong understanding of both the clinical and business aspects of dental practice management.

Position Overview The Regional Practice Manager will be responsible for overseeing the day-to-day operations, team performance, financial management, and continued growth of both dental offices.

This is a hands-on leadership position requiring an individual who can balance strategic operational management with the daily needs of a busy dental practice.

The successful candidate will work closely with practice ownership, associate dentists, hygienists, dental assistants, and administrative teams to maintain operational efficiency, support business growth, and ensure an exceptional patient experience.

Key Responsibilities

Practice Operations & Management

- Oversee the daily operations of two dental offices, ensuring smooth and efficient administrative and clinical workflows.
- Manage provider schedules, staffing levels, patient flow, and overall practice efficiency.
- Develop, implement, and maintain operational policies and procedures.
- Ensure compliance with applicable Ontario dental regulations, infection prevention and control standards, and workplace health and safety requirements.
- Identify operational challenges and implement effective solutions.
- Provide hands-on support to reception and administrative teams as needed.

Leadership & Team Development

- Lead, supervise,



and support administrative staff, dental assistants, hygienists, and other team members.
- Oversee recruitment, interviewing, hiring, onboarding, and staff training.
- Conduct regular team meetings, performance evaluations, and coaching sessions.
- Establish clear expectations, promote accountability, and maintain a positive and collaborative workplace culture.
- Manage staff scheduling, attendance, and performance-related concerns.
- Foster effective communication between clinical teams, administration, and practice ownership.

Financial Management & Practice Growth

- Monitor and analyze key performance indicators (KPIs), including production, collections, scheduling efficiency, patient retention, and treatment acceptance.
- Identify opportunities to improve productivity, operational efficiency, and overall practice profitability.
- Oversee accounts receivable, outstanding treatment plans, insurance coordination, and financial processes.
- Assist with budgeting, payroll oversight, expense management, and inventory control.
- Implement strategies to support practice growth, patient acquisition, and long-term retention.
- Prepare and review operational and financial performance reports with practice ownership.

Patient Experience & Clinical Coordination

- Ensure patients receive exceptional service and quality care throughout their experience.
- Address patient concerns and resolve issues professionally and compassionately.
- Work closely with dental providers to optimize scheduling, treatment coordination, and patient communication.
- Support the implementation and growth of clinical services, including Invisalign, implantology, and specialty dentistry.
- Maintain high standards of professionalism, confidentiality, and patient satisfaction.

Qualifications & Requirements





- Proven experience in a dental office management role.
- Previous experience managing multiple dental offices or a large multi-provider practice is strongly preferred.
- Comprehensive understanding of dental procedures, terminology, treatment planning, and dental office workflows.
- Strong knowledge of dental insurance processes, billing, accounts receivable, and treatment coordination.
- Experience with dental practice management software; ClearDent experience is an asset.
- Demonstrated ability to manage teams, resolve conflicts, and maintain a positive working environment.
- Strong financial understanding, including experience monitoring production, collections, budgets, and practice KPIs.
- Excellent organizational, communication, multitasking, and problem-solving skills.
- Ability to work independently, take initiative, and effectively prioritize responsibilities across two locations.
- Experience with Invisalign, implantology, and specialty dental services is an asset.
- Post-secondary education in business administration, healthcare management, or a related field is an asset.

What We Offer
- Competitive compensation based on experience and qualifications.
- Performance-based incentive opportunities.
- Dental benefits.
- Supportive and collaborative work environment.
- Professional development opportunities.
- Opportunity to lead two established and growing dental practices.

How to Apply If you are an experienced dental practice manager with strong leadership skills, a passion for patient care, and a proven ability to manage busy dental offices, we would love to hear from you.

Please submit your resume and cover letter outlining your relevant dental management experience to [email protected].

Please note: This is a full-time, in-person position based in Etobicoke, Ontario, requiring regular oversight of both practice locations. We kindly ask that applicants apply only if this location and schedule are suitable.

We thank all applicants for their interest. Only candidates selected for an interview will be contacted.

Benefits

- Dental care
- On-site parking

Work Location: In person

📌 Regional Practice Manager (Etobicoke)
🏢 The Dental Clinic
📍 Etobicoke