RQ11475 - Software Developer - CRM - Senior

- Provide technical leadership, guidance, and mentorship to developers and technical team members.
- Lead by example as a hands‑on contributor while enabling team success and delivery excellence.
- Perform code reviews and establish development standards, security controls, and best practices.
- Create an environment where team members are empowered to contribute, innovate, grow, and perform at their best.
- Coach and mentor developers, supporting their technical and professional growth.
- Act as a subject matter expert and ensure effective transfer of solution‑critical knowledge.
- Architect, design, and implement Dynamics 365 Customer Service and Case Management solutions using both out‑of‑the‑box capabilities and custom development.
- Strong expertise in Dataverse design and development, including data modelling, table relationships, business rules, security architecture, plug‑ins, workflows, data migration, and system integrations.
- Design scalable and secure enterprise solutions leveraging Dynamics 365, Power Platform, Azure, and Dataverse.
- Develop architecture artifacts, including contextual, conceptual, logical, and physical solution designs.
- Define technical roadmaps, integration patterns, and solution deployment strategies.
- Ensure solutions align with enterprise architecture standards and best practices.

Development & Delivery

- Collaborate closely with Business Analysts, Product Managers, Solution Architects, and stakeholders to refine and translate business requirements into technical solutions.
- Develop detailed technical designs, sprint plans, and work breakdown structures within Agile/Scrum delivery frameworks.
- Build and configure Power Apps, Power Automate workflows, custom connectors, plugins, and integrations.
- Design and implement APIs and integrations with internal and external enterprise systems.
- Lead functional workstreams and coordinate activities across developers, testers, business SMEs, and project teams.
- Support application deployments, releases, troubleshooting, and ongoing production support.
- Design and implement integrations using Azure services and enterprise integration patterns.
- Develop cloud-native solutions utilizing Azure Functions, Logic Apps, API Management, App Services, Storage Services, and Key Vault.
- Ensure solution scalability, maintainability, performance, and security.

DevOps & Quality Assurance

- Lead CI/CD implementation using Azure DevOps and GitHub.
- Establish automated deployment and testing practices.
- Ensure adherence to software engineering principles, coding standards, and quality assurance processes.
- Manage development environments and support large-scale solution deployments.
- Leverage AI technologies, including Microsoft Copilot, Generative AI, Agents, and Large Language Models (LLMs), to improve productivity, development practices, solution design, and testing approaches.
- Promote continuous learning,



innovation, collaboration, and knowledge sharing.
- Stay current with Microsoft technology roadmaps and emerging industry trends.

Required Qualifications

Experience

- Minimum 7 years of software development experience, including enterprise application delivery.
- Minimum 5 years of experience implementing CRM, case management, or business process solutions using Dynamics 365 and Power Platform.
- Minimum 3 years in a Technical Lead, Lead Developer, or Solution Lead role.
- Experience leading cross-functional Agile delivery teams.
- Experience delivering solutions in complex enterprise or public-sector environments.

Technical Skills

Microsoft Platform

Demonstrated hands‑on experience with:

- Microsoft Dynamics 365
- Microsoft Power Platform
- Power Apps
- Power Automate
- Power Pages

- API Management
- Logic Apps
- Microsoft Dataverse

- Data Modelling
- Security Framework
- Business Rules
- Data Integration

Development Technologies

- REST APIs and Web Services
- GitHub
- Visual Studio
- SQL Server
- Enterprise integration and middleware technologies
- Experience designing and implementing complex integrations across multiple business systems.
- Strong understanding of API‑led architecture, cloud integration patterns, and enterprise software design.
- Experience creating high‑level and detailed solution designs.
- Deep understanding of software engineering principles and design patterns.

Requirements

Experience and Skill Set Requirements:

Must Haves:

- Musthave prior "Lead" experience as a MS Dynamics Developer.

- Minimum7 years of software development and enterprise application deliveryexperience.

- Minimum5 years of experience implementing Dynamics 365 and Power Platformsolutions and Azure solution design

- Workingknowledge of Dynamics interoperability, integration and capability withother Microsoft cloud technologies

- Workingknowledge of both low code development and custom development on Dynamics365

- Experiencewith Dynamics CRM Customer Service Workspace, Agent experience profile,Session templates, workstream, and routing.

- Experiencewith custom. Web API development, ASP.NET . .Net Core, Entity Framework, Azure SQL,DevOps, CI/CD Pipelines etc.

Nice to have:

- Prior OPS/Public sector exp.

Skill Set Requirements:

Core Skills & Experience:

- Minimum7 years of software development and enterprise application deliveryexperience.

- Minimum5 years of experience implementing Dynamics 365 and Power Platformsolutions.

- Experiencedesigning, developing, and implementing permitting,



licensing,registration, inspection, compliance, or case management solutions usingDynamics 365, Power Platform, Azure, and Dataverse.

- Experiencesupporting end-to-end permit lifecycle management, including applicationintake, review and approval workflows, permit issuance, amendments,renewals, inspections, compliance monitoring, and document generation.

- Experiencedelivering CRM, Customer Service, or Case Management solutions.

- Experienceleading Agile/Scrum development teams.

- Provenexperience in Technical Lead or Senior Developer roles.

- Experiencedelivering solutions in public sector or large enterprise environments.

- Strongunderstanding of software development lifecycle (SDLC) and Agile deliverymethodologies.

Technical Skills & Architecture:

- Hands-onexperience with Dynamics 365 Customer Service and Power Platform.

- Strongexpertise in Dataverse, including data modelling, security, andintegration.

- Experiencedesigning and developing solutions using Azure services such as:

- LogicApps

- APIManagement

- AppServices

- KeyVault

- Experiencecreating architecture artifacts including contextual, conceptual, logical,and physical designs.

- Strongknowledge of enterprise integration patterns, APIs, and cloud-basedarchitectures.

- Experiencedesigning and implementing complex system integrations.

- Experiencewith Azure DevOps, GitHub, CI/CD pipelines, source control, and automateddeployments.

- Experienceconducting code reviews and establishing development standards and bestpractices.

- Demonstratedability to lead, mentor, and coach developers and technical teams.

- Experiencecoordinating work across developers, testers, business analysts,architects, and stakeholders.

- Strongstakeholder management and client engagement skills.

- Abilityto translate business requirements into technical solutions andimplementation plans.

- Strongverbal and written communication skills.

- Experienceproducing technical documentation, solution designs, and knowledgetransfer materials.

- Provenability to facilitate decision-making and resolve technical challenges.

- Experiencebuilding team-oriented, inclusive, and high-performing teams.

Problem Solving, Innovation & Delivery:

- Demonstratedability to analyze complex business and technical problems and developeffective solutions.

- Proventrack record delivering projects on time while managing risks,dependencies, and competing priorities.

- Experienceleveraging AI technologies such as Microsoft Copilot, AI Agents, and LLMsto improve productivity and solution delivery.

- Strongfocus on continuous improvement, automation, and development bestpractices.

- Abilityto identify modernization opportunities and drive innovation.

- Experiencebalancing strategic architecture decisions with hands-on deliveryresponsibilities.

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