NTT DATA Services is seeking a full-time Clinical Service Desk Analyst for a 24x7 support workplace in healthcare. Utilize your technical troubleshooting and communication skills to assist healthcare professionals effectively.
As a Hospital Clinical Service Desk Analyst, you will play a vital role offering Level 1 and Level 2 support to clinicians and healthcare users. Your responsibilities will include troubleshooting clinical applications like Epic, Cerner, McKesson, and more.
The ideal candidate excels in customer service and problem-solving within a fast-paced support setting.
Key Responsibilities:
Provide patient-focused service desk support to healthcare professionals
Troubleshoot technical issues with clinical applications
Assist with user access and application functionality queries
Document incidents accurately in the service management system
Communicate effectively with internal teams and clinicians
Requirements:
4+ years in service desk or technical support roles
1+ year of hands-on troubleshooting experience
Robust verbal and written communication skills
Ability to work versatile 24x7 shifts
Customer-service-oriented with multitasking capability
Enhance healthcare technology support while ensuring top-notch service to clinical teams at NTT DATA.
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📌 Clinical Service Desk Analyst Ntt Data Halifax Regional Municipality (Canada)
🏢 NTT DATA
📍 Canada
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